Софія

Sofiia Novikova
Hereford
Email: [відкрити контакти](див. вище в блоці «контактна інформація»)
Phone number: [відкрити контакти](див. вище в блоці «контактна інформація»)
Language: English - A2

PERSONAL PROFILE:
I am hardworking, stress-resistant, reliable and disciplined. I communicate well with people on different levels. I take initiative in my work and take a responsible approach to work processes. I know how to work in a team and listen to colleagues, I easily find a common language, and I have a sense of humor. Character is calm, equal-minded, able to analyze and think logically.

EDUCATION:
2013 - 2017: Basic secondary education of Ukraine;
2017 - 2019: Complete secondary education of Ukraine;
2019 - 2023: Bachelor of the Central Ukrainian State University named after Volodymyr Vinnichenko, Faculty of History and Law.

KEY SKILLS:
- Ability to communicate with clients and business partners;
- Support and development of key clients;
- Support and development of key clients;
- Working with technical issues;
- Working in the CRM system;
- Sales skills in the B2B and B2C segment;
- Ability to conduct meetings and present company products;
- Ability to conduct business dialogue and maintain contact with clients.

WORK EXPERIENCE:
January 2024 to the present - VIP client manager, NDA (gambling):
My duties and skills:
• Support and development of the loyalty level of VIP clients;
• Provision of qualified consultations on the technical and financial part of products using communication channels: online chat, telephone and e-mail;
• Management of the client base;
• Acquaintance of users with the company's products, their features, current promotions and offers;
• Make direct sales through inbound/outbound chats and calls.

January 2023 to December 2023 – account manager of the Ukrainian technological courier delivery service iPOST:
My duties and skills:
• Support and development of business clients;
• Holding meetings with partners in Google My, Microsoft Teams, Zoom, as well as holding meetings in the business center, office;
• Presentation of the company's product;
• Presentation of the company's product;
• Provision of quality service and support of partners;
• Dealing with objections and resolving complex issues;
• Conducting marketing campaigns with partners;
• Work with technical issues;
• Introducing a new product for the development of a delivery partner;
• Work in SRM and administrative panel.

February 2021 to December 2022 – support operator of the Ukrainian technological courier delivery service iPOST:
My duties and skills:

• Incoming line reception;
• Making outgoing informational calls;
• Consultation of clients by phone;
• Placing orders;
• Order fulfillment control;
• Search for an individual courier;
• Working with complaints and appeals;
• The ability to use messengers and chats (Viber, Telegram, Jivosite)
• Providing information about the company: services, tariffs, promotions;
• Responses to written requests;
• Solving technical issues related to working with the site;
• Work experience in CRM systems.

From June 2022 to August 2022, I worked part-time as a sales assistant in a grocery store:
My duties and skills:
• Selling goods to customers;
• Working with a cash register;
• Display of goods in the store.

HOBBIES AND INTERESTS;
I like to spend time actively, travel, study cultures around the world, be interested in history, and go hiking.