Дарина

Daryna Lutsenko

Ukraine, Kyiv Region
Email: [відкрити контакти](див. вище в блоці «контактна інформація»)
Phone: [відкрити контакти](див. вище в блоці «контактна інформація»)
LinkedIn: [відкрити контакти](див. вище в блоці «контактна інформація»)

PROFESSIONAL SUMMARY
Project Manager and Lead Generation Specialist with experience in B2B sales, finance, and
customer support. Skilled in lead research and qualification, outreach strategy development,
and pipeline growth. Combines a strong analytical background in finance with practical sales
and communication skills. Focused on delivering measurable results, scaling sales pipelines,
and building long-term client relationships.

KEY SKILLS
Lead Generation & B2B Prospecting
Outreach (LinkedIn, Email Campaigns)
CRM & Database Management
Customer Retention & Client Success
Communication & Negotiation
Data Analysis & Reporting
Financial Analysis & Risk Assessment

TOOLS & PLATFORMS
Lead Generation & Outreach: LinkedIn, LinkedIn Sales Navigator, Apollo, Hunter
Freelance & Lead Platforms: Upwork, Guru, Wellfound (AngelList), Clutch
CRM & Data: CRM systems, Excel / Google Sheets

PROFESSIONAL EXPERIENCE

Project Manager / Lead Generation Specialist
ProtoQ | Jul 2025 – Apr 2026

● Researched, identified, and qualified potential clients using LinkedIn, Sales
Navigator, and other tools
● Executed outreach campaigns via LinkedIn and email to generate leads
● Maintained and organized lead databases in CRM systems
● Scheduled and coordinated meetings with prospective clients
● Collaborated with the sales team to improve targeting and conversion rates
● Supported and optimized the sales pipeline

Customer Support Manager
International Online Coding School for Kids | May 2024 – Jul 2025

● Handled customer inquiries regarding lesson quality, scheduling, and technical
issues
● Analyzed cancellation reasons and implemented retention strategies

● Reduced class cancellations by 47%
● Improved customer satisfaction and loyalty
● Provided personalized solutions (rescheduling, teacher reassignment, consultations)
● Managed CRM data and communicated feedback to internal teams

Category II Economist – SME Portfolio Management
Sense Bank | Jul 2019 – May 2025 | Irpin

● Managed and developed a portfolio of SME clients
● Conducted financial analysis and credit risk assessments
● Attracted new clients and expanded the portfolio
● Consistently met and exceeded KPI targets
● Structured and supported credit agreements
● Collaborated with legal, risk, and operations teams

EDUCATION
European University
Specialist Degree in Finance and Credit (2007 – 2013)

CERTIFICATIONS
Lead Generation Course — IAMPM (2025)
Lead Generation with LinkedIn Sales Navigator — Udemy (2025)
Snovio Academy: Get Clients with LinkedIn Automation — Udemy (2025)
Mastering Lead Generation: Key Strategies for Businesses — Udemy (2025)
English Language Course — Ideal Language School

LANGUAGES
Ukrainian — Native
English — Professional Working Proficiency

ACHIEVEMENTS
Reduced customer cancellations by 47%
Consistently exceeded KPI targets in banking
Successfully acquired and developed SME clients
Experience working during a major bank transformation