Elyon

Professional Resume: Michael Innocent
Customer Support & Sales Specialist | Remote | Proven Revenue Growth & Client Satisfaction

Contact & Professional Profile
(Note: Full contact details available to registered employers via platform)

Location: International (Remote Work Only)

Email: [відкрити контакти](див. вище в блоці «контактна інформація»)

Dynamic Customer Support & Sales Professional with 8+ years of experience driving revenue
growth, client retention, and operational efficiency in pharmaceuticals, finance, and logistics.
Expertise in B2B/B2C sales, cross-functional collaboration, and remote client management.
Consistently exceeds targets (e.g., 30% MRR increase, 97% CSAT) through data-driven
strategies and relationship building.

Core Competencies
B2B & B2C Sales | Customer Retention & Support | Pharmaceutical Sales | CRM & Data
Analysis
Cross-Selling & Upselling | Remote Team Collaboration | Logistics Coordination | Contract
Negotiation

Professional Experience
Health Advisor / Sales Representative
Coree Lab, New York (Remote) | Mar 2024 – Present

Revenue Growth: Boosted monthly recurring revenue by 30% via personalized health product
recommendations.

Conversion Leadership: Achieved 40% inquiry-to-sale conversion by aligning product benefits
with client health outcomes.

Customer Value: Increased average order value by $45/customer through strategic supplement
cross-selling.

Client Satisfaction: Maintained 97% CSAT via empathetic consultation and proactive follow-ups.

Pharmaceutical Marketing / Sales Representative
Fidson Healthcare Plc (International) | May 2021 – Feb 2024

Market Expansion: Drove 15–20% monthly growth in prescription sales and captured 10%
additional market share through competitive analysis.
Relationship Building: Cultivated partnerships with 100+ healthcare professionals to enhance
brand visibility.

Process Optimization: Managed pricing schedules, negotiated contracts, and streamlined CRM
reporting for sales forecasting.

Call-Center Operator / Logistics Manager
Dashspeed Logistics (Remote) | Apr 2019 – Apr 2021

Cost Efficiency: Negotiated carrier contracts, reducing freight costs by 15% (estimated).

Issue Resolution: Resolved 95%+ client complaints within 24 hours.

Operational Metrics: Developed KPIs to optimize shipping routes and carrier performance.

Direct Sales Executive
Access Bank Plc (International) | Mar 2017 – Mar 2019

Revenue Impact: Exceeded sales targets by 20% monthly via cold outreach and referral
programs.

Lead Conversion: Achieved 30% lead-to-customer conversion rate for retail banking products.

Education & Certifications
BSc, Anatomy | University of Uyo (2010–2015)

Diploma in Customer Service | Saylor Online Academy (2022)

HSE Certifications (1, 2, 3) | International Institute of Risk and Safety Management (2016)

Technical Skills
Sales & Support: B2B/B2C Sales, Cold Calling, Medical Product Sales, Technical Support
Tools: CRM Systems, Sales Analytics, KPI Reporting, Contract Negotiation
Languages: English (Fluent)

📈
Key Achievements Snapshot
30% MRR increase through personalized health solutions at Coree Lab.

💼 10% market share growth in pharmaceutical territory sales.
⭐️ 97% customer satisfaction maintained via proactive remote support.
🤝 100+ healthcare partnerships developed for brand expansion.