Ангеліна

Anhelina Misiuk

Date of birth: of July, 1997
The place of birth: Ukraine, Rivne region, Ostroh
Nationality: Ukrainian
Education: The National University of Ostroh Academy/IT Step Academy
Specialty: "Language and Literature (English)", 6. 020303/ "Software Engineering"
Phone number: [відкрити контакти](див. вище в блоці «контактна інформація»)
E-mail: [відкрити контакти](див. вище в блоці «контактна інформація»)

Work experience
1. The camp counselor (2015)
ПЗ ОДСОК "Країна Мрій"(later “Кочагінець”)
Duties:

• Communicated effectively with children of various age groups.
• Demonstrated leadership by being a creative and enthusiastic team leader.
• Participated in and helped organize public events, encouraging full detachment engagement.

Personal Achievements:

• Developed strong responsibility and time management skills, ensuring timely completion of all tasks.
• Enhanced problem-solving abilities, handling challenging situations efficiently.
• Successfully fulfilled all assigned responsibilities, contributing to the positive camp experience.
• Gained hands-on experience working with children with disabilities, fostering inclusivity and understanding.

2. The employee of the call center (2017)
Green World Pro (http://greenworldproenergy.com/)
Duties:

• Communicated effectively with clients, ensuring clear and professional interactions.
• Worked collaboratively as part of a dynamic team to meet company goals.

Personal Achievements:

• Successfully managed and completed all assigned responsibilities.
• Gained valuable experience working with native English speakers, enhancing communication abilities.
• Significantly improved English language skills through daily practice.
• Developed strong multitasking skills, efficiently handling multiple tasks in a fast-paced environment.

3. The teacher of Polish (2017-2018)
Ostroh Lyceum No. 3 (later Ostroh School #3) (zosh3ostrog.ucoz.ua/)
Duties:

• Effectively communicated with students, fostering a supportive and engaging learning environment.
• Taught Polish language classes, developing and implementing lesson plans.
• Demonstrated creativity and leadership in guiding students through their educational journey.
• Participated in public events, contributing to school-wide activities and cultural programs.
• Managed school documentation and maintained accurate records.

Personal Achievements:

• Successfully met all teaching and administrative responsibilities.
• Gained hands-on experience working with children, building a positive rapport with students.
• Enhanced multitasking skills, balancing teaching, planning, and administrative duties.
• Developed a high level of stress resistance, managing challenges in a calm and efficient manner.
• Strengthened time management and responsibility, ensuring tasks were completed on time.
• Acquired valuable teaching experience, furthering professional growth in education.

4. Technical Support Engineer at Clario (2018 - 2024)
Clario (later Zoom Support powered by Kromtech) (https://clario.co/)
Duties:

• Provided world-class customer support via phone, chat, and helpdesk platforms.
• Identified and assessed customer needs to ensure satisfaction and timely resolution.
• Handled and resolved customer complaints with professionalism and empathy.
• Troubleshot software issues on both Mac and Windows systems, delivering effective solutions.
• Offered fast and detailed feedback regarding software issues to improve product functionality.
• Worked with Salesforce data.
• Worked in LogMeIn Rescue application.

Personal Achievements:

• Gained extensive experience in maintaining and configuring both Mac and Windows operating systems.
• Acquired hands-on experience in repairing peripheral devices.
• Developed advanced application troubleshooting skills, effectively multitasking between tasks.
• Strengthened problem-solving and research abilities, resolving complex technical issues.

5. Author of scientific papers (2023-2024) –Part-Time Job
Scientific Papers (https://spubl.com.ua/)
Duties:

• Conducted extensive research and literature reviews to gather relevant information for various scientific topics.
• Collaborated with researchers and academic professionals to create well-structured, high-quality papers for publication in peer-reviewed journals.
• Managed the submission process, ensuring accurate formatting, referencing, and compliance with journal standards.
• Edited and proofread manuscripts for clarity, coherence, and academic quality.
• Drafted and edited manuscripts to ensure they met the submission guidelines for Scopus-indexed journals and other reputable scientific platforms.
Personal Achievements:

• Demonstrated strong academic writing skills, leading to a high acceptance rate of articles in prestigious journals.
• Developed expertise in translating complex scientific ideas into clear, concise, and accessible writing, improving both readability and comprehension for a wider academic audience.

6. QA Software Support Engineer at Clario (2024-2025) (https://clario.co/)
Duties:

◦ Evaluated and resolved complex software support cases, ensuring high-quality customer service and timely bug resolution.
◦ Collaborated with cross-functional teams via Jira to track tasks, escalate bugs, and ensure efficient case management.
◦ Designed HTML tickets version, ensuring clarity and professionalism in communication.
◦ Managed and analyzed customer data through Salesforce to support decision-making and improve case handling efficiency.
◦ Monitored and triaged software bugs, contributing to QA case investigations and collected logs.
◦ Created and updated internal documentation and knowledge base materials using SharePoint.
◦ Developed new evaluation rules to improve case analysis processes and maintain quality standards.
◦ Worked with refund requests and handled hard cases.
◦ Reviewed and responded to customer feedback, identifying recurring pain points and suggesting improvements.
◦ Utilized Canva and Stripo to assist in creating visual content for internal communication or customer messaging when needed.
◦ Compiled case and support agents reports.
Personal Achievements:

◦ Developed strong analytical skills through the evaluation of complex support tasks and recurring issues.
◦ Gained hands-on experience with tools such as Jira, Salesforce, SharePoint, Canva, and Stripo, enhancing overall technical proficiency.
◦ Improved communication and collaboration skills by working across departments and handling customer feedback in a professional manner.
◦ Deepened understanding of QA processes, including quality evaluation, bug analysis, and support workflow optimization.
◦ Strengthened organizational and time management skills by independently prioritizing and completing multiple tasks within tight deadlines.
◦ Took initiative and responsibility in handling complex cases and refund requests, contributing to team efficiency and customer satisfaction.
◦ Expanded professional English vocabulary through regular communication, report writing, and support documentation.
◦ Applied creativity and flexibility to problem-solving by using both technical and visual tools to support operations.

Education
1. The National University of Ostroh Academy (2014-2019)
"Language and Literature (English)", 6. 020303
(Master's degree)
2. Step IT Academy (2024 – till this moment)
Software Development (Python, Java, HTML, C++ etc.)
Language skills
English – С1
I can be interviewed in this language
French – A2
Polish – B2
Ukrainian - C2
I can be interviewed in this language
Courses, Trainings, Certification
1. Certificate program in Polish (Ostroh) - End date 2013.
This program significantly enhanced my proficiency in the Polish language, laying a strong foundation for continued language development.

2. Certificate program of Pre-University Preparation (English) (Ostroh) - End date 2013.
Through this course, I greatly improved my English skills, which played a crucial role in my successful admission to university.
3. Coursera. ‘’Giving Helpful Feedback” – End date 2025
Learned that constructive feedback is essential for guiding employees toward success and continuously improving individual and team performance.

Additional Information

Hobbies and Interests
In my free time, I enjoy exploring my artistic side by attending art classes and playing the piano. I also previously attended a dance school, which sparked my love for movement and rhythm. Additionally, I have a passion for cooking, with my specialty backing cheesecake—I bake it every Saturday!
Sport plays a significant role in my life, as it helps me maintain not only my physical health but also my mental well-being. I go to the gym three times a week and view it as an essential part of my routine. Staying active keeps me energized and focused, allowing me to balance all aspects of my life effectively.
Lastly, I take great pride in being a dedicated and loving mother to my two daughters.

Computer Skills
I possess strong computer skills that enable me to work efficiently both independently and within customers’ systems. These skills have been developed through a combination of academic study and hands-on professional experience. I am proficient in a wide range of software and tools, including Microsoft Office, MemoQ, CAT tools, Memsource, LogMeIn Rescue, Salesforce, TeamViewer, Clario, MacKeeper, Jira, Stripo, and Canva. This diverse software knowledge allows me to approach technical tasks and challenges with confidence and flexibility.
In addition, I have gained foundational knowledge in Python, HTML, CSS, and SQL, and I am currently expanding my programming expertise by learning C++ and Java. This ongoing development reflects my commitment to continuous learning and my ability to adapt to evolving technological environments.

Personal Qualities
I am an active and creative individual with strong communication skills. I take pride in being hardworking and highly stress-resistant, able to remain calm and effective in challenging situations. Additionally, I excel at multitasking, efficiently managing multiple responsibilities at once while maintaining focus and productivity.