Світлана

SVITLANA HORBANETS
CUSTOMER ACCOUNT MANAGER

PROFILE
Highly responsible and detail-oriented professional with expertise in
medical billing, administration, and customer service. Skilled in handling
client accounts, optimizing processes, and ensuring smooth financial and
CONTACT operational workflows. Open to new challenges in Customer Account
Management, where I can leverage my experience in client
[відкрити контакти](див. вище в блоці «контактна інформація») communication, problem-solving, and relationship management to enhance
customer satisfaction and business growth.
[відкрити контакти](див. вище в блоці «контактна інформація»)

@lana_0202 WORK EXPERIENCE
Remote (Cherkasy, Ukraine) Medical Billing Specialist
2021-PRESENT
Shermab Abrams Lab , USA , Brooklyn
Processed and submitted medical claims to insurance providers, ensuring
accuracy and compliance with U.S. healthcare regulations.
SKILLS Reviewed and corrected billing issues, minimizing claim rejections and
optimizing reimbursement rates.
Handled claim rejections and eligibility issues, reviewing and resolving
Management Skills approximately 150–180 orders daily through the Waystar system and direct
insurance communication.
Creativity
Managed communication with insurance companies, handling 36 claim
Teamwork denials per day by contacting representatives and resolving issues.
Posted insurance payments into the system, accurately processing 150
Time Management insurance checks daily to ensure timely reimbursement.
Processed patient payments, handling up to 160 transactions per day,
Critical Thinking ensuring accurate charging for services.
Effective Communication Generated detailed financial reports on billed and collected payments,
improving billing accuracy and tracking outstanding balances.

Booking Service Manager 2020- 2021
Reikartz Hotel Group
Managed reservations for individuals and groups, ensuring accuracy and timely
LANGUAGES booking.
Maintained a structured reservation system, tracking bookings and ensuring timely
English (B2) invoice payments.
Monitored and coordinated internal requests from departments and guests to
Ukrainian (Fluent)
optimize service efficiency.
Russian (Fluent)
EDUCATION

Master’s Degree of Management 2021 - 2023
National University of Bogdan Khmelnytskiy of
Cherkasy

Bachelor’s Degree of Tourism 2017 - 2021
National University of Bogdan Khmelnytskiy of
Cherkasy