Дмитро

Kolesnyk Dmytro Ukraine
[відкрити контакти](див. вище в блоці «контактна інформація»)
[відкрити контакти](див. вище в блоці «контактна інформація»)
Custom Support Manager

Experienced support specialist with in-depth knowledge of
computer video games (e.g., World of Warcraft). Over 6 years
of experience in player and customer support, including
organizing online events. Possess excellent communication
and problem-solving skills.

TOOLS
CAREER SUMMARY

Game Support Jira Service Management
Trello
World of Warcraft
Confluence

Provided exceptional support to players and clients within
the World of Warcraft gaming community. Coordinated and
managed in-game events, prepared detailed reports on task CORE SKILL
completion, and facilitated effective communication.
Processing boost order requests, verifying work completion, Organisation
coordination, and providing quick assistance in case of Empathy
issues Creativity
Communications
Planning
Game Support/Сoach and Organizer
Problem Solving
Dota 2
Flexibility

Training players for tournaments/competitions, finding and
communicating with tournament organizers, engaging with
OTHER: LANGUAGES
potential investors, organizing events, tournaments, training
sessions, etc. English
Ukrainian
Support in a boost service: Handling requests, russian
communication between the client and player, resolving
issues, checking order fulfillment, solving technical
problems if needed, finding players and clients, advertising

HOBBIES AND INTERESTS:

Computer Games: Passionate about playing and analyzing c.g, with a
akeen interest in game mechanics and strategies.

Competitions: Actively participate in gaming competitions,
demonstrating skills in strategy and teamwork.

Event Organization: Experienced in organizing and managing events.

Teamwork: Enjoy collaborative projects and working within teams to
achieve common goals.