Тетяна

Tetiana Kovalova
Prague, Czech Republic

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Professional Summary
Dynamic and customer-focused professional with a background in aviation and luxury
hospitality, currently transitioning into marketing. Proven ability to deliver exceptional
guest experiences, communicate effectively across cultures, and thrive in fast-paced
environments. Currently pursuing formal education in Social Media Marketing while
expanding practical knowledge through certified marketing and analytics training.
Enthusiastic, adaptable, and ready to bring a strong service mindset and creativity to a
team.

Key Skills
• Customer Experience & Engagement
• Communication & Storytelling
• Social Media Awareness
• Google Analytics (Beginner)
• Event Support & Coordination
• Team Collaboration
• Multicultural Communication
• Problem Solving & Crisis Management

Professional Experience
Whatever/Whenever Agent

W Prague – Marriott International, Prague | 2023 – Present

• Delivered exceptional guest service by anticipating needs and creating personalized
experiences aligned with the W brand.
• Coordinated internal requests with various departments to ensure seamless guest
satisfaction.
• Supported promotional events and brand initiatives within the hotel.
• Developed strong knowledge of local lifestyle and trends—valuable for content and brand
alignment.

Flight Attendant

Ryanair – Warsaw & Prague | 2022 – 2024
• Ensured the safety and comfort of passengers on international flights across Europe.
• Delivered high-level customer service in fast-paced and multicultural environments.
• Managed in-flight communication and conflict resolution with professionalism and
efficiency.
• Gained strong time management, adaptability, and interpersonal skills transferable to
marketing roles.

Education
Bc. in Tourism Management

University of Hradec Králové (UHK), Czech Republic | 2020 – 2024

• Included elective Marketing courses (2022)

Social Media Marketing (Ongoing)

Vysoká škola ekonomie a managementu (VŠEM), Czech Republic | 2024 – Present

• Completed Google Analytics Course (2025)

Certifications
• Google Analytics – VŠEM (2025)
• Marketing Electives – UHK (2022)

Languages
• Russian – Native
• Ukrainian – Native
• Czech – Full Professional Proficiency
• English – Fluent
• Polish – Limited Working Proficiency
• Spanish – Limited Working Proficiency

Interests
• Digital Marketing & Analytics
• Social Media Trends
• Branding & Visual Content
• Event Planning
• Lifestyle & Travel Writing