Kristina

KRISTINA GORBAN
Valencia • 34 611 357 080 • [відкрити контакти](див. вище в блоці «контактна інформація») • Telegram @kriss5s

SUMMARY
Multidisciplinary professional with strong skills in process optimization, compliance, data management, and
training development. Experienced in handling sensitive information, dispute resolution, and improving
internal workflows. Collaborative and detail-oriented, focused on driving continuous improvements and
supporting cross-functional teams.

WORK EXPERIENCE
Legal Quality Analyst “Howly“ by “Skelar” Jan 2024 - Present
Provide support for the implementation of company policies and procedures by analyzing legal support
processes to identify risks of non-compliance and legal compliance.
Mentored and onboarded new team members, providing clear guidance on internal workflows and
procedures.
Conducted feedback based on centralized quality documentation and performance metrics.
Analyzed team members’ work to ensure alignment with internal quality standards and regulatory
requirements.
Improved and expanded the internal database by adding optimized and regulation-compliant content.
Collaborated closely with cross-functional teams to enhance overall product quality and service delivery
Investigated factors leading to early client dropouts during consultations, implemented targeted measures
that reduced premature exits by 20%, positively impacting business outcomes.
Legal Customer Support Specialist “Howly“ by “Skelar” Oct 2024 - Jan 2024
Reviewed and analyzed client inquiries, using knowledge of legal documents and regulations across US, EU,
and APAC regions to provide accurate and compliant guidance.
Handled sensitive client data with strict adherence to legal and internal privacy standards, ensuring
confidentiality and compliance.
Analyzed client concerns and formulated recommendations through detailed examination of legal texts,
laws, and regulatory frameworks.
Handled client billing inquiries and processed related requests, ensuring timely and accurate resolution in
accordance with internal procedures.
Growth Manager “Ocean Snack” Dec 2023 - Oct 2024
Developed and executed user acquisition strategies across multiple marketing channels, driving
consistent growth in user base.
Analyzed new client flow and provided data-driven insights to management to support strategic
decision-making
Collaborated closely with marketing and product teams to identify growth opportunities, optimize
user funnels, and implement data-informed growth initiatives.
Quality Evaluation Specialist “Yaroslav Mudryi National Law University” Oct 2021 - Sep 2022
Evaluated training programs and identified knowledge gaps.
Improved materials and methods with training team.
Monitored retention and suggested improvements.
Collected feedback and created reports.

EDUCATION
Course “Data Analyst ” IT school Mate Academy May 2025 - Present
Master of Laws (LL.M.) Yaroslav Mudryi National Law University, Sep 2024 - Present
Kharkiv, Ukraine
Bachelor of Laws (LL.B.) Sep 2020 - Jun 2024
Yaroslav Mudryi National Law University, Kharkiv, Ukraine

ADDITIONAL INFORMATION
Technical Skills: Zendesk, Slack, Ringover, Notion, Excel, AI etc.
Languages: English - Upper-Intermediate, Ukrainian - Native, Spanish - Elementary