Особисті дані приховані

Denys Chernyshov-Hvozdyk

Date of birth: 20/10/1998 Nationality: Ukrainian Sex: Male Phone:

[відкрити контакти](див. вище в блоці «контактна інформація») (Mobile) Email: [відкрити контакти](див. вище в блоці «контактна інформація»)

Address: Odesa, Ukraine (Home)

ABOUT MYSELF

End-to-end e-commerce operator with 3+ years of hands-on experience across Amazon, eBay, and Shopify. I’ve
handled every part of the process: from sourcing and SEO content to listing creation, store setup, customer service,
and tech support issues. I know what it takes to launch and run a profitable store across multiple platforms — and I’m
now looking for my next challenge in a results-driven team.

WORK EXPERIENCE

 RESTEQ – POLAND
MARKETPLACE LAUNCH SPECIALIST (EBAY + BASELINKER) – 01/2025 – 04/2025
- Set up eBay stores from scratch, including both individual and business (legal entity) accounts
- Integrated eBay with the Baselinker platform to enable streamlined listing management
- Uploaded and optimized a large volume of product pages through Baselinker
- Created and maintained eBay listings with clear, SEO-friendly copy and appealing visual content
- Handled all technical support issues, working directly with both eBay and Baselinker support teams
- Provided customer service support and resolved incoming queries from buyers

 FUTURA PEOPLE (REMOTE, UKRAINE/EUROPE)
PRODUCT OPERATIONS SPECIALIST / PRODUCT OWNER ASSISTANT – 12/10/2023 – 01/05/2025
- Monitored account health across Amazon marketplaces
- Handled customer messages, feedback, and complaints across all platforms
- Created and edited product listings and variations to boost visibility and conversions
- Conducted keyword indexing audits and implemented content optimization
- Communicated with Amazon Seller Support to resolve technical and listing issues
- Collaborated with wholesalers and influencers for partnerships and content promotions
- Coordinated development of A+ Content, Amazon Store graphics, and visual assets
- Planned and executed A/B tests to improve visual performance of listings
- Managed Amazon Posts and Kickstarter updates, including visual and text content
- Prepared weekly and monthly sales reports with performance analysis and forecasting
- Analyzed competitor positioning, pricing, and content strategies
- Wrote creative and technical briefs for designers and external content creators
- Contributed to product development (design, features, and positioning)
- Participated in the creation of product components such as user manuals
- Updated and maintained promotions, coupons, and discount campaigns

Achievements:

- Successfully resolved over 150+ customer issues, turning many negative reviews into positive feedback through
personalized communication and proactive support
- Attracted and managed collaborations with 30+ influencers, boosting brand visibility across Amazon, Instagram, and
Kickstarter
- Initiated 12+ wholesale partnerships across Europe, North America, and Asia, contributing to brand recognition and
consistent B2B revenue growth
- Led A/B testing and content improvements that increased click-through rates (CTR) on key Amazon listings by up to
25%
- Proposed new product variations and bundling strategies that helped increase unit sales by an estimated 18% over
Q1–Q2 2024

 AMARANTH GROUP LLC – UNITED STATES
PRODUCT & CONTENT MANAGER (SHOPIFY DROPSHIPPING) / SUPPLIER MANAGER – 01/01/2023 –
01/09/2023
- Research of trend products in special spy-services (PiPi Ads, SellTheTrend, EcomHunt, NicheScrapper, AdSpy)
- Market analysis
- Creating a site on the Shopify platform for a specific niche
- Creating product pages (SEO content writing, prototyping and implementation of graphic content (photos, videos and
GIFs))
- Working on promo activities (pop-ups, discount coupons, promotions, etc.) in embedded apps of Shopify
- Working on CX (customer feedback and product reviews, FCR, CSI)
- Loyalty program development
- Fixing account / listing issues
- Negotiation with suppliers
- Monitoring project progress and report it
- Filling out the documentation
- Generate product improvements ideas based on the market, customer and technical insight

Achievements:
I formed, approved, and start implementing the loyalty program - suggested ways of improvement of the customer
experience (special offers, coupons, free delivery etc.), offered a more suitable templates of customer communication,
propose ways of CSI improvement based on customer feedback analysis.

 AMAZON EXPO – UNITED STATES
ACCOUNT MANAGER / PRODUCT MANAGER (AMAZON) – 01/04/2022 – 30/11/2022
- Product and Competitors' Research using tools like Helium10, Jungle Scout and Amazon Category Insights. Products
with High demand, Low competition, Low Seasonality, Low FBA, Shipping & Storage fees, decent profit margins and
Multiple relevant keywords
- Research and communication with suppliers in China, Manufacturing products in China and delivery to Amazon
- Managing accurate product data across multiple marketplaces (Amazon, Ebay). This includes creating new product
listings and filling them out with titles, descriptions, images, attributes, and pricing
- Suggestion and implementation for changes to product listings based on market trends, opportunities, promotions
and competitor listings
- Detect hijackers
- SEO optimization
- Improving service status on marketplaces ( Ebay, Amazon) by controlling of shipment and delivery of orders and
adapting terms in case of problems on storages
- Creating FBA/FBM shipments
- Working on customer feedback and product reviews
- Interactions with customers at all stages
- Fixing account / listing issues
- Reporting, writing instructions for fixing account problems
- Communication with Amazon Seller Support team (emails and calls), case opening and Appeals to resolve various
issues
- Download/Upload flat-files
- A/B test (Main Image)
- Count of approximately profit of product
- Amazon PPC (Basic Skills), eBay CPO
- Creating a technical task for photo content
- Maintaining Google sheets for reporting and analyzing data

 VSTG – UKRAINE
OPERATIONS MANAGER (AMAZON) – 07/2021 – 03/2022
- Product research
- Finding and negotiating with suppliers - checking their assortment, prices, terms of payment and delivery, requesting
samples
- Creating new product listings
- SEO optimization
- Customizable products to differentiate and improve existing designs in the market
- Account and selling management
- Working on customer feedback and product reviews
- Fixing account / listing issues
- Communication with Amazon Seller Support team (e-mails)
- Maintaining Google sheets for reporting and analyzing data

EDUCATION AND TRAINING

2016 – 2020 Dnipro, Ukraine
FACULTY OF SYSTEMS AND MEANS OF MASS COMMUNICATION Bachelor of Journalism in Oles’ Honchar
Dnipro National University

2022 – 2022 Ukraine
COURSE “HOW TO MAKE A LISTING SALE”; Amazon Hunter

2023 – 2023 Ukraine
SHOPIFY DROPSHIPPING (WIZARD LEVEL) VooDoo E-Com

LANGUAGE SKILLS

Mother tongue(s): UKRAINIAN
Other language(s):

UNDERSTANDING SPEAKING WRITING

Listening Reading Spoken production Spoken interaction

ENGLISH B2 C1 B2 B2 B2

RUSSIAN C2 C2 C2 C2 C2

Levels: A1 and A2: Basic user - B1 and B2: Independent user - C1 and C2: Proficient user

SKILLS

Microsoft Office Amazon Seller Expert eBay Listing/Writing seo optimized content Helium10 Keepa
Jungle scout FBA toolkit PiPi Ads SellTheTrend Shopify EcomHunt NicheScrapper AdSpy Manual
Product Researching Canva Baselinker Kickstarter My Real Profit Data Dive