Інеса

Inesa Bogata (former Inesa Dymova)
Princess Cruises employee #484623

Address: Nebesnoi Sotni ave 41 app. 13, Ukraine, Odesa
Mobile: [відкрити контакти](див. вище в блоці «контактна інформація»)
Email: [відкрити контакти](див. вище в блоці «контактна інформація»)
US visa till 12/2026

Profile

A proactive, focused and committed professional, with extensive experience gained within the
leisure/hospitality sector. A well-presented, confident and articulate communicator and negotiator at all
levels, who commands respect and credibility through the projection of a professional image.

Key Skill:

 Attention to detail and high level of accuracy in data entry and record-keeping.
 Proficiency in using accounting software and MS Office applications, particularly Excel.
 Strong problem-solving and analytical skills, with the ability to identify and resolve complex
billing issues.
 Knowledge of regulations and compliance related to accounts receivable
 Ability to work independently and as part of a team, with a proactive and results-oriented
mindset.

Career History

Feb 2024 – till present (1 year)
Onboarding specialist in Apex Global Solutions – training and support

 Developing and Implementing Onboarding Programs
 Leading presentations and workshops to introduce new hires to company policies,
procedures, culture, and values
 Providing Training and Support
 Monitoring the progress of new hires, gathering feedback, and adjusting the onboarding
process to improve its effectiveness

22 Dec 2021 – till present (3 years 6 m)
Accounts Receivable Specialist in Apex Global Solutions – Medicaid and Managed Medicaid biller
Remote work with US clients in medical billing area.
Our clients are Skilled Nursing facilities of various US states.
Responsibilities:

 Processing accounting receivables and incoming payments in compliance with financial policies and
procedures
 Performing day to day financial transactions, including verifying, classifying, computing, posting and
recording accounts receivables’ data
 Preparing bills receivable, invoices and bank deposits
 Reconciliation the accounts receivable ledger to ensure that all payments are accounted for
and properly posted.
 Verify discrepancies by and resolve clients’ billing issues
 Generate financial statements and reports detailing accounts receivable status

30 Sep 2020 – Sept 2021
Crewing Officer Alpha Navigation International Crew Management Crewing, Manning
Services

Responsibilities:
• Candidate’s selection
• Interview with candidates, English test (oral and written forms)
• Monitoring of candidate’s application forms
• Crew planning (embarkation/repatriation/planning of the next voyage)
• Negotiations with the Masters/Agents concerning the arrangement of embarkation
• Arrangement of formalities connected with the visas
• Booking of flights and hotels
• Communication with the ship-owners, negotiations with them, signing Contracts of Employment

Junior Assistant Purser
08 Feb 2017 – 23 May 2020 – Princess Cruises, Carnival Cruise Line
Ships Diamond Princess, Grand Princess, Star Princess, Emerald Princess, Majestic Princess, Sapphire
Princess
Responsibilities:
During my service I was holding different on-board positions such as Customer Service Agent (Grand
Princess, Emerald Princess), Crew Agent (Star Princess), Assistant Administration Officer (Majestic
Princess), Junior Hotel Controller (Sapphire Princess), Assistant Food and Beverage Manager (Sapphire
Princess).

My responsibilities as Crew Agent was:
Assisting in handling all administrative services on board provided to the Officers and Crew
Assisting in preparation all Crew Office Documentation
Assisting in embarkation process of a new crew, make sure all paperwork and documentation are accurate and
up to date
Assisting in preparation crew immigration process and customs documentation as instructed by the Crew
manager.
Assisting in performing all crew cash transactions such as foreign exchange, personal checks, postage stamps,
telephone card sales, etc., with strong attention to the details.
Manning all crew documents (passports, discharge books, medical certificates, vaccination certificates,
professional certificates, etc.) at all times and in compliance with Company Policy.

My responsibilities as Assistant Administrative Officer was:
Ensure that all guest arrival and departure documentation is promptly and accurately prepared, updated, and
distributed on board and to local authorities
Ensure all required guest’s passports, visas and landing cards are securely maintained as per Company Policy
and procedure
Assisting Administration Officer with secure and accurate collection, accounting and distribution guest’s
passports and presented to the local port authorities in time
Willingly assisting Administration Officer in coordinating the disembarkation process including managing e-
logistics and distributing disembarkation information, questionnaires, Customs and Immigration forms, etc.
Coordinating travel arrangements of guests who break voyage unexpectedly, ensure all meet-and-greet
procedures are in place for any guests who join in a way port
Coordinating with the shore side embarkation team to ensure all passports, visas, landing cards and boarding
passes are collected and missing guest information obtained, etc.

My responsibilities as Junior Hotel Controller was:
Collaborating with Hotel Controller and Hotel Inventory manager to create and carry out a physical inventory
routine for each location. Promptly and accurately enter the results from the inventory checks into
Crunchtime (shipboard accounting system) and analyze the inventory levels to ensure inventory counts are
accurate
Perform spot checks of physical inventory held in the main Hotel storerooms, bars, stores and cellars, and
designated revenue department storerooms. Bring any variances in line with Hotel policies and Procedures
Perform regular audits, to invoice picklists for hotel stores, linen and uniforms
Assist the Food and Beverage team in the loading of physically received Food and Beverage items with a
specific focus on providing a check-and-balance between Proof of Delivery quantities and the final PDF, prior
to the Hotel Inventory Manager signature
Administering the Crew Bulk Sales and input information into the database according to Hotel Policies and
Procedures
Process Bar transfers, Breakage and Ullage, and Bar inventory adjustments in Crunchtime
Maintain and audit all cash documentation, cash floats, and ensure all cash floats and operations are in
compliance
Support the shore side audit team during all financial control audits, meeting daily with the Auditor and being
on hand at all times during the audit

My responsibilities as Customer Service Agent was:
Handle all guests’ inquiries/requests in a professional manner
Deliver customer service standards for every passenger
Assisting in solving passenger complaints or problems and follow up with passengers as required, showing
genuine interest at all times.
Buy/sell foreign currencies and stamps. Cash personal or traveler’s checks as required
Handling financial transactions, provide cash change, settled shipboards accounts
Always provide for the guests accurate information through ships knowledge, procedures, onboard product,
daily activities, services provided, itinerary and port of calls in order to answer to all guests’ questions or
concerns

Stewardess – Thomson Cruises, Celestyal Cruises, U.K. Ship Thomson Majesty
30 Jan. 2016 – 01.11.2016

Responsibilities:
Ensuring a warm, professional and efficient service for all guests
To fulfill maintenance and service duties. Specific tasks include cleaning staterooms, linens and common areas
of the vessel. Variety of duties which include washing laundry, making beds, vacuuming floors and cleaning
restrooms.
To be responsible for keeping the guests cabins and passageways clean and neat while keeping to the hygiene
and sanitary rules and standard operating procedures.
To provide personal assistance to the guests and to take care of personal laundry requests. To fulfil other duties
when necessary, such as garbage handling, loading supplies/provisions or helping out in the restaurant and bar.
TASKS
Maintaining the cleanliness and sanitation of each room occupied and non-occupied
Knowledge of sanitation procedures, colour coding cleaning and correct chemicals used for cleaning
Preparing the room beddings, arranging it and fix it promptly
Providing room service
Communicating with customers about their demands and orders according to their rooms or things that they
need
Assisting with loading of luggage as directed
Greeting the guests on arrival and departure

01.01.2014 – 01.01.2016 Crew Manager of Crew Manning Company “Universal Service”
Tanker and offshore fleet

Duties:
• Candidate’s selection
• Interview with candidates, English test (oral and written forms)
• Monitoring of candidate’s application forms
• Crew planning (embarkation/repatriation/planning of the next voyage)
• Negotiations with the Masters/Agents concerning the arrangement of embarkation
• Arrangement of formalities connected with the visas
• Booking of flights and hotels
• Communication with the ship-owners, negotiations with them, signing Contracts of Employment

Education –
 2024-2025 – Odesa State Medical University, Department Clinical Psychology, Batchelor degree
• 2004-2005 Odessa State University International Relations Department, specialist
• 2000-2004 Institute of Social Sciences, bachelor of International Relations and foreign policy.
• 2024-2026 – A student of Odessa State Medical University, will be getting a diploma in Psychology
and PR technologies

Professional Development:

2013 Business Administration and Leadership – Odessa College
Course of developing small business in Ukraine, created a business plan for opening a Travel agency.

Computer skills and competences:

Microsoft Windows all versions, Microsoft Office, Corel Draw, Fidelio, Ra Workshop 3.1, DTS, Apple IOS.

Language Skills:
Proficient in English, Russian, Ukrainian, High Intermediate level of Greek, Elementary Level of Spanish.

Leisure Activities:
Travelling, Self-education, fitness, swimming, singing, Pilates, stretching.
Hobbies:
History, geography, dining out and socializing, computers, sports, fashion, travelling, cooking.