Alfiia

Alfiia Fayzullina

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Summary
Accomplished Business Process Analyst with over 15 years of comprehensive experience in business
process digitization, optimization, and project management across diverse industries. Proven track
record as a professional in business process modeling and improvement, with a keen focus on digitizing
and enhancing operations to drive efficiency and growth. Skilled in requirement analysis, task
prioritization, and cross-functional team leadership, with a strong ability to translate complex business
needs into actionable automation and process re-engineering solutions.

Expertise includes:

• Spearheading business process digitization and improvement initiatives, resulting in streamlined
operations and increased productivity.
• Creation of business models for retail, distribution, and distance trading enterprises, ensuring
scalability and sustainability.
• Conducting in-depth analysis and optimization of supply chain processes for retail companies,
significantly improving merchandise management and distribution.
• Driving the development and documentation of technical requirements for software
enhancements, contributing to robust and user-friendly enterprise management systems.
• Fostering knowledge transfer and capability development through the design and delivery of
project management methodology trainings.

Seeking to leverage extensive background in business analysis and process improvement to contribute
to the strategic goals of a dynamic organization.

Career History:

2020-Present NDA - Business Analyst, Project Manager (IT)

2012-2020 гг. «NSBC «Ukrainian breakthrough» Ltd - Business Analyst, Project Manager

2011-2012 гг. «Business Process Solutions» Ltd - Business Analyst, Project Manager

2010-2011 гг. «Jansen Capital Management» Ltd - HR-Consultant

«Project Management Business Consulting» Ltd - Business Analyst, Project
2003-2010 гг.
Manager
2002-2003 гг. SC «Ukrinmedstrakh» - Marketing Manager

Selected Experience:
When Project My Roles and tasks
2020- Present Business Process Area lead – task evaluation (backlog), requirement
Digitization and analysis, task prioritization and allocation, task
Improvement monitoring, and result evaluation
 Business Analyst – development of automation
requirements, preparation of documentation for change
implementation
Expert, Business Process Modeler – documentation of
existing processes and modeling of optimized processes,
development of regulations and procedures
2019 Center of Excellence Expert, Business Process Modeler – team training in
Implementation project business process modeling; documentation of current
processes and modeling of optimized ones; development
of job descriptions
2016 -2020 Support of Logistics Business Analyst – management of merchandise
Processes for a Retail supply to store network; analysis and optimization of
Company supply chain processes; creation of technical
requirements for software enhancements; updating
business process documentation
2012-2016 Inventory Management Business Analyst – analysis and optimization of
Process Digitization and business processes considering automation; collection of
Improvement automation requirements; participation in technical
specification development; software testing; updating
business process documentation
Development of a Business Analyst – development of a franchise
Franchise Model document package; design and documentation of
franchise and retail operations management processes;
updating business process documentation; preparation of
templates and job descriptions
Creating a Retail Chain Business Analyst – development and documentation of
Business Model network and core processes; updating business process
documentation
Creating a Distribution Project Manager – project planning and monitoring;
Company Business team formation; coordination of project tasks; business
Model process modeling; development of templates and job
descriptions
Creating an Automated Business Analyst – documentation of existing
Enterprise Management processes and modeling of optimized ones; definition of
System (for Distance system requirements based on business processes;
Trading Business) technical specification writing; testing and support of the
created system
Development and Project Manager – project planning and monitoring;
Implementation of a team formation; coordination of project tasks; business
Corporate Project process modeling; development of templates and job
Management System descriptions
(Prince2 methodology,
based on MS Project)
Creating a Distance Business Analyst – diagnostic interviews and analysis
Trading Business Model of the distance trading business model; development of
information interaction schemes; benchmarking of
successful companies; documentation of business
processes
2011-2012 Participation in Project Assistant Trainer, Business Trainer – development of
Management training materials; conducting trainings; training
Methodology Trainings participants on ARIS software
Business Process Project Manager, Business Analyst – project
Modeling and management; documentation and optimization of
Improvement Projects business processes; development of job descriptions
2010-2011 HR Projects for Business Analyst, Project Administrator – analysis of
Personnel Evaluation personal characteristics; feedback delivery; project
and Development coordination
2008-2010 Corporate Project Business Analyst – diagnostic interviews; analysis of
Management System project management technologies; development of
Implementation information interaction schemes; creation of a corporate
(Primavera Systems)
 project management system; role function
documentation; modeling of management processes

2007 – 2008 Business Process Business Analyst – documentation and optimization of
Improvement (Telecom procurement, delivery, and storage processes;
System Integrator) development of job descriptions
2007 – 2008 Business Process Project Manager, Business Analyst – project
Improvement (Industrial management; process documentation and optimization;
Company – development of job descriptions
Procurement & Sales)
2006-2007 Corporate Project Business Analyst – diagnostic interviews; analysis of
Management System project management technologies; development of
Implementation information interaction schemes; creation of a corporate
(Primavera Systems) project management system; role function
documentation; modeling of management processes
2005-2006 Customer Interaction Business Analyst – documentation and modeling of
Process Improvement optimized processes; development of job descriptions
(Telecom Company)
2004-2005 Corporate Project Business Analyst – diagnostic interviews; analysis of
Management System project management technologies; development of
Implementation information interaction schemes; creation of a corporate
(Investment & project management system; role function
Construction Company) documentation; modeling of management processes

Education:
National University of Construction and Architecture (Kyiv)
• Faculty of Automation and Information Technology
2003-2005
• Master's Degree in Project and Program Management

University of Economics and Law “KROK” (Kyiv)
• Faculty of Enterprise Economics
1999-2003
• Degree: Economist

Additional Education:

2025 Business Analysis in IT
Business Model Innovation – Masterclass by Patrick van der Pijl, CEO,
2013
BusinessModel Inc. (Netherlands)
Business Process Modeling and Execution in BPMN 2.0
2012
Business Process Automation with Bizagi Software (based on BPMN methodology)
Thomas PPA Certification Course – Training in rapid and effective behavioral
2011
assessment and influence
2006 “5S System” – Basic Lean Deployment System (TPS-Lean)

ARIS Methodology and Tools – Training in business process modeling using ARIS
2004-2005 рр. software
Business Training in Project Management

Special Skills and Competencies:
Software
ARIS, Jira, Confluence, MS Project, Primavera Project Management, Bizagi
Proficiency
Additional Positive attitude toward people, flexible team player with strong communication skills
Information Eagerness to learn and grow, high work ethic
Reliable and persistent in meeting deadlines and disciplined in all aspects of work