Ірина

IRYNA MALIUTINA
PROFILE INFO
Results-oriented, people-focused, and responsible individual with hands-on experience in guest
service, event coordination, administrative duties. Skilled in creating positive customer
experiences, resolving conflicts, and ensuring a clean, safe, and friendly atmosphere maintaining
exceptional guest satisfaction. Mastered in multicultural collaboration with the ability to find an
approach to costumers with diverse backgrounds and mentalities, as well as in resolving issues in

CONTACT a fast-paced environment with the capacity to adapt quickly to dynamic situations.

EXPERIENCE
[відкрити контакти](див. вище в блоці «контактна інформація»)
CHILDREN`S PLAYROOM ADMINISTRATOR
[відкрити контакти](див. вище в блоці «контактна інформація») (PESTO CAFE)
OCTOBER 2023 - NOVEMBER 2023

Kyiv, Ukraine
Maintaining order in the workplace, wet cleaning and disinfection of the playroom before and
SKILLS after the shift.
Ensuring and monitoring the safety of 10-15 children.
Prompt prevention and resolution of conflict situations, responding to guest comments and
MULTICULTURAL COLLABORATION
complaints.
CONFLICT RESOLUTION Organization of 70% of games, educational classes and entertainment activities for children.
PROJECT MANAGEMENT Organization of children's birthday parties, decoration of the place.
Maintaining a high level of guest service.
MULTILINGUAL COMMUNICATION

STRESS RESISTANCE
ESC PROJECT
(KIELECKIE CENTRUM KULTURY)
ORGANIZATION AND PLANNING NOVEMBER 2023 - DECEMBER 2024

COMPUTER LITERACY Work with both local and international groups, artists, performers, singers.
LANGUAGES Spearheading cultural events, such as: exhibitions, performances, concerts, festivals etc.
Organizing workshops for local children and leading the English Speaking Club for youth and
adults containing 15-20 people.
ENGLISH - C1 Planning and managing logistics for performers, ensuring the highest level of support.
POLISH - A2 Meeting the audience at the concert/event venue ( up to 1000 ).
Producing and editing photo and video content from events, promoting and sharing materials
UKRAINIAN - C2
across different platforms, increasing social media interaction by 43%.
RUSSIAN - C2 Working with Microsoft tools and related platforms to assemble financial field, drafting riders,
writing contracts and reporting.
EDUCATION Setting up and decorating the stage for the performances.
Representing the organization at the international meetings with representatives of different
countries for further cooperation.
Bogomoletz National Medical University
Producing informational and promotional materials for 20+ partners.
(2022 - 2023) Knowledge of all current and upcoming events, communication and ticket sales at the box
Medical psychology office.
Communication with other departments to maintain high standards of service and smooth
V. N. Karazin Kharkiv National University
work.
(2023 - present)
ESC PROJECT
Psychology (SOSYAL FABRIKA)
DECEMBER 2024 - FEBRUARY 2025

LINKS Organizing photo workshops.
Helping with seminar and workshop organization.
[відкрити контакти](див. вище в блоці «контактна інформація»)
Holding an English lessons for kids and English Speaking Club for local youth.
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Working at the kindergarten for kids with refugee background.
Helping with food preparation for70-80 people and distributing it for those in need.
[відкрити контакти](див. вище в блоці «контактна інформація») Promoting local businesses.
igsh=MW45c3MxNzRxajN6NA== Office work that includes recruiting, holding the process of searching and selecting new
volunteers, partners etc.