Samuel

Customer retention Manager

Edikan Samuel
Address: Budapest · Email address: [відкрити контакти](див. вище в блоці «контактна інформація») · Phone number: [відкрити контакти](див. вище в блоці «контактна інформація»)

SOCIAL LINKS (WEBSITE)
Bold Profile:

SUMMARY
Dynamic and results-driven professional with extensive experience in lead generation, sales, and customer
support. Proven track record of driving revenue growth and enhancing customer satisfaction through strategic
account management and effective sales techniques. Eager to leverage my skills in a collaborative environment to
contribute to team success and exceed organizational goals. Passionate about building lasting client relationships
and optimizing sales processes.

EXPERIENCE
LEAD GENERATION/RETENTION MANAGER | Jul 2025 — Jul 2026
Delta high End Appliances - United States

Analyzed market trends, enhancing lead quality and conversion rates.
Collaborated with sales teams to streamline lead handoff processes.
Conducted A/B testing on outreach methods, improving response rates by 15%.
Established partnerships, expanding lead sources and market reach.
Implemented retention strategies, increasing customer loyalty by 25%.
Developed targeted campaigns, boosting lead generation by 30%.
Fostered relationships with key clients, resulting in a 20% upsell rate.

LEAD GENERATION SPECIALIST | Mar 2025
Saas Founders (Part time) - Kyiv , Ukraine

Conducted market research to identify potential leads and target audiences. Developed and maintained lead
generation campaigns through various digital channels. Created engaging content for email marketing campaigns
to attract prospective clients. Analyzed campaign performance data to refine lead generation techniques
continuously. Developed a strategy for targeted outreach campaigns to maximize lead generation efficiency.
Applied lead-generating methods in a high number of cold calls per day. Implemented A and B testing techniques
to determine which messaging was most effective at generating leads.

SALES & CUSTOMER SUPPORT SPECIALIST | Jan 2024 — Jul 2025
TechVill Appliance Repair - North America
 Made 50–60+ daily calls to warm inbound leads, converting service inquiries into booked appointments.
Delivered persuasive sales pitches tailored to appliance type, urgency, and region, driving strong close rates.
Matched customer needs to pricing tiers (Common, High-End, Commercial) and handled brand classification
accurately. Scheduled technicians across the U.S. and Canada, offering same-day or next-day availability.
Maintained CRM records and followed up to close leads. Quoted services professionally and handled objections
with clarity. Consistently exceeded sales targets while delivering excellent customer experiences.

SALES/TICKETING MANAGER | Aug 2023 — Jan 2024
Active Planet - Cyprus

Boosted ticket sales by 30% YoY through strategic campaigns. Streamlined ticketing operations, improving
efficiency by 50%. Built and maintained key client relationships. Resolved customer issues promptly and
effectively. Monitored sales performance and optimized workflow with CRM tools.

SALES / ACCOUNT MANAGER | Nov 2020 — Mar 2022
Testelium - Ukraine

Led market research to refine client acquisition strategy. Managed full client lifecycle from onboarding to
retention. Closed sales through strong needs assessments and negotiation. Worked cross-functionally to deliver
solutions and exceed expectations.

LEAD GENERATION / SALES MANAGER | Feb 2019 — Oct 2020
London-based Publisher & Tech Community - Budapest

Coached a small sales team and monitored KPIs. Increased conversions through tailored campaigns and customer
targeting. Built client trust via consultative selling and reliable service.

EDUCATION
Kharkiv National Medical University | M.D.
Med | Sep 2015 - Jun 2021

Graduated with honors, achieving a top 10% class ranking.
SKILLS
Customer service and retention High-volume telemarketing

Lead qualification and prospecting CRM management (Salesforce, Pipedrive)

B2B sales and negotiation Email and chat communication

Appointment scheduling Microsoft Office Suite proficiency

Team collaboration Inbound and outbound sales strategies

Target audience identification Outbound calling techniques

Upselling Strategies

ACHIEVEMENTS
Boosted ticket sales by 30% YoY through strategic campaigns. Streamlined ticketing process, improving
efficiency by 50%.

REFERENCES
Reference available upon request