Контактна інформація

Шукач вказав телефон , ел. пошту та LinkedIn.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/14529226/

Досвід роботи

Operation manager

з 03.2025 по 07.2025 (4 місяці)
NDA, Kyiv (Non-profit and charitable organizations)

- Coordinated operational support for 9+ startup teams during the acceleration program, managing communications, scheduling, and stakeholder alignment;

- Helped organize and facilitate 50+ educational and mentoring sessions (lectures, 1:1 consultations, pitch coaching), ensuring structured learning and investment readiness for startups;

- Provided administrative and operational support for the accelerator team, including organizing meetings, collecting and structuring data, and routing startup requests;

- Screened 25+ startups and partners through structured calls and interviews, resulting in a refined selection of potential third-batch participants and a pipeline of relevant external collaborations;

- Built and maintained the program’s digital infrastructure (EducateMe, Notion, Pipedrive, SharePoint, Zoom) to streamline team operations and enhance the learning experience for 9 startup teams.

Head of the Case Management Department

з 10.2022 по 02.2025 (2 роки 4 місяці)
Neopalymi, Kyiv (Non-profit and charitable organizations)

- Designed and implemented a case-based patient support system, ensuring high-quality care for 250+ patients per year;

- Configured Airtable CRM system for patients’ data management, progress tracking, medication management, and feedback collection;

- Recruited and onboarded 20+ case managers. Developed an efficient training program to help new team members adapt, ensuring high performance of patient support;

- Led a team of 9 case managers, ensuring timely case handling, maintaining quality control, and supporting complex cases;

- Gathered patients’ feedback through structured surveys and interviews to identify areas for improvement;

- Coordinated partnership with 20+ medical clinics, overseeing patients transfers, monitoring treatment quality, and ensuring clinics received necessary medications;

- Set up the organization's Knowledge Base and Google Workspace, created a structured, secure digital platform for all key materials of organization;

- Established the MVP of psychological support division at Neopalymi, recruited and onboarded nine qualified psychologists, and implemented an efficient system for patients applications, appointment scheduling and feedback collection.

Знання і навички

• MS Office
• PC User
• Jira
• Communicability
• Stress Management
• Management of CRM
• Ability to analyze
• Management skills
• Flexibility
• Google Workspace
• Notion
• Trello
• Stress resistance
• Responsibility
• Ability to quickly learn new information
• Adobe Creative Suite
• Organizational skills
• Risk management
• Project planning

Знання мов

Англійська — вище середнього