Yana

Yana Oliinyk
SKILLS
- Expertise in business, medical, and logistics domains
- Requirements analysis and documentation
- Experience with business documentation and
structured data
- Good working knowledge in Excel and CRM systems
- Skilled in client and stakeholder communication
within an international environment
[відкрити контакти](див. вище в блоці «контактна інформація») - Analytical thinking, precision, and responsibility
(telegram,whatsapp,
viber @yana_lgt)
poshukrobotukyiv
@gmail.com Work Experience
remote
Customer Support Representative
FOREIGN LANGUAGES
English B2 Jan de Rijk Logistics (Kyiv - Netherlands)
Transport and logistics
September 2021 - April 2024
COMPUTER SKILLS
JIRA, Confluence, Miro, · Prepared all necessary customs
Figma, Diagrams, Excel documentation for international shipments,
Microsoft Office including routes affected by Brexit regulations
- Google Services
· Managed shipment bookings across multiple platforms,
- Google Maps
- SQL, HTML, CSS such as Stena Line, P&O, Irish Ferries, DFDS, and
Eurotunnel
· Collaborated with customer service teams and
handled a diverse client portfolio, including KLM, DAF,
TNT FedEx, Amgen, JTI, DSV, WFS, Kuehne + Nagel, DB
Schenker, Lufthansa, Canon, CEVA, SCS, and
approximately 100 other clients
· Provided regular shipment status updates to clients,
ensuring timely communication of delays or issues
· Closely coordinated with the customer service and
planning departments to ensure smooth logistics
operations
· Handled correspondence and transportation-related
documentation

Billing Specialist
FS Health Solutions (Kyiv-New York)
Medicine and Healthcare
April 2021 - June 2021

• Receiving and sorting incoming payments
• Managing and tracking payment transactions
• Monitoring account statuses
• Identifying discrepancies
• Regularly updating account records in the database
• Notifying clients of outstanding balances and due dates
• Responding to customer inquiries and resolving issues
• Processing invoices, receipts, and bills
• Preparing and presenting reports to the supervisor

Medical Practice / Dentistry, 2003 – 2019

COURSES AND TRAININGS
Business Analyst -
Hillel IT School 2025.
Sertificate: https://tinyurl.com/2zv35hpu
Case: https://tinyurl.com/yf6bce3b

Certificate of Professional Competence (CPC) for the Road
Transport Manager -
National and International Road Haulage IRU Academy, Kyiv,
2023.
Sertificate: https://tinyurl.com/mwm79tfw

Transport Logistics and International Freight Forwarding
FIATA,
Odesa, 2023.
Sertificate: https://tinyurl.com/4nku3wh2

Education
Master in Management, Logistics Management
University of Economics and Law "KROK",
Kyiv, Ukraine (2025 – present, distance form)

Faculty of Dentistry, Dental Care
Ivano-Frankivsk National Medical University,
Ivano-Frankivsk, Ukraine (1998 – 2003)