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Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/14758420/

Досвід роботи

Technical Support Engineer

з 11.2024 по нині (1 рік 3 місяці)
SaaSJet, Тернопіль (IT)

Technical Support & Issue Investigation
- Provided technical consulting to the support team regarding add-on functionality, expected behavior, and usage specifics;
- Investigated technical user requests, including bugs, feature requests, and edge cases;
- Reproduced and debugged issues locally to identify root causes and propose or implement solutions;
- Prepared investigation plans and structured question sets for communication with clients;
- Escalated complex or critical issues to relevant development teams.

Development Tasks
- Worked on small technical tasks as part of product development teams (add-on lines);
- Helped improve add-on behavior by updating UI/UX and changing REST API requests and responses;
- Worked directly in the codebase to apply hotfixes, implement improvements, or reproduce bugs.

Tools & Technologies
- JavaScript (ES6+), TypeScript;
- React.js, Redux Toolkit;
- some experience with Vue.js and jQuery;
- Node.js, MongoDB;
- RESTful APIs, Jira Cloud APIs, internal service APIs;
- Git, Bitbucket (branches, commits, pull requests, code reviews);
- Familiar with using DevTools, Postman, and debugging tools in browser and server environments.

Project & Process Management
- Worked with Jira using the Kanban methodology;
- Familiar with Jira project setup, task tracking, custom field configuration, permission schemes, and automation rules;
- Closely collaborated with support team, developers, QA engineers, and product managers to ensure smooth issue resolution.

Освіта

Тернопільский Національний Технічний Університет

Інженерія програмного забезпечення, Тернопіль
Незакінчена вища, з 2024 по 2027 (3 роки)

Галицький коледж ім. В'ячеслава Чорновола

Комп'ютерні науки, Тернопіль
Середня спеціальна, з 2020 по 2024 (4 роки)

Знання і навички

• HTML
• CSS
• JavaScript
• TypeScript
• React
• Redux Toolkit
• TailwindCSS
• Node.js
• Express.js
• SQL
• Sequelize
• MongoDB
• Mongoose
• Git
• GitHub
• REST API
• Postman

Знання мов

• Українська — вільно
• Англійська — середній