Контактна інформація

Шукач вказав телефон .

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/14806843/

Досвід роботи

Викладач англійської

з 12.2025 по нині (3 місяці)
AntiSchool Online, Київ (Освіта, наука)

As an English Teacher I:
Deliver engaging English lessons tailored to students’ levels and goals.
Improve students’ speaking, grammar, and vocabulary skills.
Assess progress and provide constructive feedback.
Adapt teaching materials to different learning styles.
Use of creative approach for organization of studying process.
Maintain a positive and supportive environment.

Керівник по роботі з партнерами

з 02.2024 по 11.2025 (1 рік 10 місяців)
HI (Handicap international / Humanity & Inclusion), Київ (Неприбуткові, благодійні та громадські організації)

Under the management of Grants & Partnership Manager, provid a local stakeholder mapping and analysis in relevant sectors of intervention (such as health, protection, armed violence reduction etc.) in line with HI StratOp in Ukraine, localization and partnership strategy and Fundraising goals.

Contribut to the identification of local organizations, (government structures, LNGOs and/or CSO) through building up a robust network of local organizations.

Initiate initial discussions and meetings with potential local partners and ensure the follow-up.

Conduct local partner capacity assessments to evaluate their willingness and capacities to develop key partnership with HI and to identify key areas for a capacity building plan.

Сonducting due diligence and verification of partner’s registration documents.

Assist the Grants and Advocacy specialist on the drafting of MoU and Partnership Agreement including the relevant annexes.

Follow up of the signature of MoUs and contracts.

In close collaboration with the Project Manager, regularly liaise with the local partner to ensure successful implementation of the activities as per agreed in the partnership agreement.

In close collaboration with the Project Manager, organize and schedule partnership review meetings compile the latest project information, identify the areas for improvement, take action, and make the necessary changes in the partnership agreement.

Assist finance team in checking partners financial reports and payment request.

Keep the grants and partnership manager informed of any partner compliance issues to ensure timely mitigation.

Оператор гарячої лінії

з 02.2023 по 01.2024 (1 рік)
ICRC, Київ (Неприбуткові, благодійні та громадські організації)

Manages the beneficiaries’ feedback system by receiving calls, recording call details, categorizing information and providing feedback to beneficiaries in a timely manner.

Ensures all exchanges with affected people (feedback, complaints, questions and responses) are fed into the Community Contact Centre (CCC) system, classified into pre-determined reference categories and is followed-up by the relevant department specialists.

Participates in CCC dissemination campaigns to encourage affected people to give feedback on ICRC programs.

Provides beneficiaries with appropriate answers to general questions on ICRC or familiar projects/activities.

Ensure complaints are resolved and closed within the appropriate timeframe.

Compiles monitoring data collected from beneficiaries in specific databases and spreadsheets.

Prepares and submits regular reports to the supervisor informing of the progress, observations, highlights challenges and gives recommendations.

Conducts ad hoc verification on a pre-defined sample for monitoring purposes these include; checking validity of registered telephone numbers and registered profiles.

Liaison and exchange information with other ICRC departments.

Creating Tracing Cases for Sought Persons and support communication with families of missing.

Technical writer

з 05.2021 по 10.2022 (1 рік 6 місяців)
SoftServe, Харків (IT)

Creating materials covering new product features, updates, or announcements

Updating or developing topics or sections for existing documentation, including technical

Working efficiently in templates, developing simple document templates from scratch or updating existing ones as needed

Updating simple technical illustrations (diagrams, workflows, and similar) inappropriate tools while understanding the main principles for readable diagrams

Redesigning presentation following brand and basic composition rules

Working with tools for creating and managing help systems

Conforming to the TechComm project requirements and timeline, follow style recommendations and guidelines, estimate TC tasks to plan and align own work

Following readability and accessibility guidelines, ensure convenient document navigation

Working with subject matter experts: prepare appropriate material for the interview, conduct it, and use the information received for the documentation development. Clarify details when necessary and receive a technical review of the content

Following all stages of user assistance review and all established processes for content development

Following backup procedures and industry standards on content creation and reuse

Following a secure customer data management process established on the project, including but not limited to data obtaining, exchange, storing, retention, and deletion.

Customer support representative

з 10.2019 по 05.2021 (1 рік 8 місяців)
G5 Entertainment, Харків (IT)

Delivering support to customers who meet bugs in the games produced by G5 Entertainment by providing information in response to inquiries via the helpdesk

Creating troubleshoots to analyze and solve serious problems that players can meet while playing the game;· Monitoring customer complaints and store reviews to clarify the advantages and disadvantages of the game

Answering customer complaints at the app stores

Creating FAQs and user guidelines. Posting them to the company's website and helpdesk;· Processing customer feedback and escalating issues that require further investigation

Creating bug report for the new issue the player has met in Jira

Transfer the report to the QA department

Managing the issue lifecycle between developer and user.

Affiliate manager

з 05.2019 по 09.2019 (5 місяців)
Leadphoria / 8 Lions, Харків (Маркетинг, реклама, PR)

The middleware between the advertiser and the publisher

Customers and publisher support

Approve requests

Giving information regarding the quality of offer(calculation), pay out

Monitoring information about existing offers

Signing contracts with new clients, follow up

Working with invoices and pay outs for publishers

Бренд-консультант

з 10.2018 по 05.2019 (8 місяців)
Whisky Shop, Харків (Роздрібна торгівля)

Create and conduct presentations, tastings and other special events regarding promotion of Whisky Shop brand in Russian and English.

Verbal and written interpretation/translation from Ukrainian, Russian or English and vice versa during events.

Draft, review and translate articles about whisky history and production.

Communication with bloggers and promotion of Whisky Shop brand through media space in Ukrainian, Russian and English. Train people in the art of whisky tasting to extremely knowledgeable about the properties that good whisky should have.

Conducting educational trainings about history of brands creation, production features of particular whisky types, of distilleries and bottlers in Russian, Ukrainian and English.

Conducting English Speaking Club merged with Whisky Tasting.

Освіта

ДонНУ

Іноземних мов, Донецьк
Вища, з 2010 по 2014 (4 роки)

Спеціальність переклад/філологія англійської мови

Знання і навички

• Здатність до навчання
• MS Office
• MS Excel
• MS Word
• HTML
• Користувач ПК
• MS PowerPoint
• Jira
• Неконфліктність
• Чесність
• Ведення CRM

Знання мов

• Українська — вільно
• Англійська — вільно

Рекомендації

Ісічко Валерія

Ісічко Валерія

TLC, SoftServe