Yana

KONN YANA EXPERIENCE
IT SPECIALIST
2023 – Current: System Administrator
System Management
• Ensure the proper functioning and monitoring of operating
systems.
• Prepare and maintain the schedule of software installation for the
[відкрити контакти](див. вище в блоці «контактна інформація») labs and ensure it is respected
• Provide appropriate feedback to users.
• Identify when equipment requires replacement and assist in the
planning and ordering process for replacements and cascading.
• Identify when equipment is broken and repair or upgrade it as
[відкрити контакти](див. вище в блоці «контактна інформація») necessary.
• Create, modify, or remove user accounts and grant access rights.
• Maintain inventory of computer equipment.
• Ensure the equipment is set up for the fall and winter periods.
Customer Support
Stoneham-et-Tewkesbury, QC • Install, configure and update software and hardware.
• Assist in the proper functioning of servers and solve problems
EDUCATION that may arise.
• Explore and test new tecnologies, evaluate their compatibility
and see to implementing appropriate modifications.
2016 – 2017: Course • Perform troubleshooting on all information systems as problems
Internet Marketing arise and provide accurate and timely status reports.
Computer Academy IT "STEP" • Respond to queries pertaining to the use of the software.
Kharkiv, Ukraine • Provide software coaching to staff and students.
• Provide technical help to students and staff in order to answer
their pedagogical needs.
2010 – 2013: Specialist Degree • Perform other related tasks.
Networking And System
Administration 2021 – 2023: Expense Management Analyst (remote)
Computer Academy IT "STEP" • Managed the reconciliation, forecasting, and updating of
Poltava, Ukraine expenses to ensure rapid identification of risks and opportunities
to maximize profit metrics.
• On a monthly basis did track and analyze expenditures.
• Prepared accurate financial reports that allowed clients to plan,
LANGUAGES predict and make decisions using the data provided
• Responsible for technical delivery.
• Ukrainian: Native • Coordinated the delivery and operational activities.
• Russian: Fluent • Responsible for committing to timelines and delivering
• English: Advanced accordingly.
• French: Intermediate
SOFTWARE • Ensures the cooperation with the Customer ServiceNow Team
Drives and coordinate all technical implementation (Product and
JIRA Customizations).
MS Azure • Understands and digitalize customer workflows and integrations.
MS 365 Admin Center • Ensures billable work is delivered in time and quality.
Active Directory • Collaborated with CSD, TEM and MobiChord teams to fulfil the
Intune project requirements.
WMVare
Remote Desktop Manager 2020 – 2023: General Manager of Operations (remote)
MS Share Point • Collaborated with team members to achieve target results.
MS Office 365 • Led projects and analyzed data to identify opportunities for
Excel (in-depth knowledge) improvement.
Django
• Prepared variety of different written communications, reports
ServiceNow
and documents.
Adobe Premier Pro
• Resolved problems, improved operations and provided
Adobe Photoshop
exceptional service.
IMovie
MailChimp • Collaborated with marketing and design teams to develop and
CRM Systems (amoCRM, plan site content, layout and style.
ZohoCRM, MS Dynamix • Troubleshot issues with website.
CRM, Hubspot) • Gathered, arranged and corrected research data to create
Stripe representative graphs and charts highlighting results for
Mixpanel presentations.
Zendesk • Collected data on competitors, consumers and marketplace and
Squarespace consolidated data into presentations and reports.
Umbraco • Developed macros, special formulas and other actions to produce
reliable and consistent statistical reviews.
PROFESSIONAL CERTIFICATES • Created dynamic graphics and pieces to increase website and
social media traffic.
• Created content with SEO keywords drawn from Google
Microsoft IT Support Specialist Analytics.
(2025) • Coordinated with marketing and design teams to illustrate
Online Course - Coursera articles.
• Used Squarespace to upload content, images and pages.
Certified Service Desk Support Technician • Used Microsoft Word and other software tools to create
(2024) documents and other communications.
Online Course - The Knowledge Academy • Created spreadsheets using Microsoft Excel for daily, weekly
and monthly reporting.
RELEVANT SKILLS • Worked flexible hours across night, weekend and holiday shifts.
• Organized assets, transcoding video and audio files and
System Administration managing file backup to digital asset management system.
Tech Support • Created videos, animated gifs and motion graphics for social
Data analysis/diagrams media posts.
Data validation/formatting
Data Entry/Research 2018-2019: Executive Operations Assistant (remote)
Planning and Coordination • Updated spreadsheets and created presentations to support
Project plans and diagrams executives and boost team productivity.
CRM systems and management

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PERSONALITY/SOCIAL • Used advanced software to prepare documents, reports and
presentations.
• Analytical and critical thinking • Updated spreadsheets and databases to track, analyze and report
• Curious, creative and enterprising on performance and sales data.
• Attention to detail • Created expense reports, budgets and filing systems for
• Problem-solving management team.
• Well organized in the work • Streamlined operations and prioritized tasks, allowing senior
• Learn fast, teamwork staff to increase productivity.
• Filed paperwork and organized computer-based information.
HOBBIES • Wrote reports, executive summaries and newsletters.
Dogs, Cars, Bikes, Painting, Piano, Hiking

2016-2018: Data Department Team Leader (remote)
• Mentored and guided employees to foster proper completion of assigned duties.
• Utilized advanced querying, visualization and analytics tools to analyze and process complex data sets.
• Conducted training and mentored team members to promote productivity and commitment to friendly service.
• Assessed accuracy and effectiveness of new and existing data sources and data analysis techniques.
• Extracted and assessed data from databases to drive improvement of product development and business strategies
and processes.
• Researched and resolved issues regarding integrity of data flow into databases.
• Participated in requirements meetings to understand business needs.
• Identified and documented detailed business rules and use cases based on requirements analysis.
• Documented effective and replicable methods for extracting data and organizing data sources.
• Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders
for concise explanations of best placement for needed resources.
• Used statistical methods to analyze data and generate useful business reports.

2014-2016: Research Analyst/Content Manager - Ciklum (CNET Content Solutions project), Kharkiv, Ukraine
• Gathered, arranged and corrected research data to create representative graphs and charts highlighting results for
presentations.
• Recorded technical specification data in Vortex Studio databases, streamlining analysis procedures for efficiency
and accuracy.
• Trained entry-level data analysts on company protocols.
• Collected data using various research methods to broaden results and optimize marketing strategies.
• Led team of content managers to oversee results of job performance.
• Approved, reviewed and edited content flowing to database.
• Collaborated with marketing and design teams to develop and plan site content, layout and style.

2012-2013: Teacher, Computer Academy IT "STEP", Poltava, Ukraine
• Personal coach for adults and group lecturer for children (PC User, Hardware, Windows)
• Evaluated and revised lesson plans and course content to achieve student-centered learning.
• Used variety of learning modalities and support materials to facilitate learning process and accentuate
presentations.
• Created clear, engaging lessons to draw interest and develop students' to program in IT.
• Assessed, documented and reported on student progress.

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