Аліна

Alina Mykhailenko
Business Development & Expansion Leader | Strategic Growth &
Operational Excellence | Client’s Retention

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Nationality: Ukrainian
Relocation: Ready

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PROFESSIONAL GOAL

Proven Business Development Leader with 10+ years of experience driving international
expansion, customer acquisition and operational growth across emerging and mature
markets. Scaled business units across Ukraine and Central Asia, negotiated high-value
contracts, and built long-term B2B partnerships across insurance, retail and service
industries. Adept at creating value-driven roadmaps, developing strategic client portfolios and
leading cross-functional teams to outperform KPIs.

CORE COMPETENCIES
• Strategic Market Expansion & Entry
• Sales Process Design & Execution
• Operations Restructuring & Optimization
• Building & Leading High-Performing Teams
• Budgeting, KPI Systems & Cost Management
• Cross-Functional Leadership
• Call Center & Customer Support Systems
• Crisis Management & Scaling Under Pressure

PROFESSIONAL EXPERIENCE
LLC “Comfort v Dom” – Kazakhstan & Ukraine
(B2C rental service provider for consumer electronics and home appliances)
Head of Agency Sales & Client Retention
Apr 2020 – May 2025

- Successfully led national business expansion, opening 12 regional offices within 6 months;
- Recruited and trained over 100 call center operators in 1 month, doubling contact rate;
- Drove a 30% cost reduction in key departments while maintaining productivity;
- Spearheaded full operational restructuring, sales, customer support, recruitment & training;
- Designed and launched new products and sales channels from strategy to execution.

Key Achievements:
- Cost of client acquisition reduced by 84% (new channel);
- MoM sales growth exceeded 120%;
- Call contact rate improved by 20 pts via dialer strategy revision;
- Full office relocation executed under budget.
PJSC “MetLife” – Ukraine
(Life Insurance | Part of MetLife Inc., a Fortune 500 global life insurance company)
Director of Agency Network (327 employees)
Mar 2012 – Mar 2020

-Updated and implemented national agency sales strategy, optimizing performance of Agency
sales nationwide;
-Led full-cycle agent management: recruitment, onboarding, performance evaluation and
training;
-Designed and delivered motivational incentive programs for agents and team leaders, driving
retention and results;
-Built and led a multi-level leadership pipeline through structured internal promotions and
mentoring.

Key Achievements:
- Increased annual agency sales by 30%, reduced acquisition costs by 34%, and scaled agent
recruitment by 300%;
- Achieved #2 national ranking among life insurance agencies (up from #6);
- Promoted through 4 roles: Sales Trainer → Deputy Director → Director.
Previous Roles:
• Sales Manager – Iron Mountain (2011–2012)
• Sales Manager – CreditWest Bank (2009–2012)

EDUCATION
Institute of International Relations, KNU (Shevchenko)
Bachelor’s in International Business | Graduated: 2004.

European University, Ukraine
Specialist Degree in Banking | Graduated: 2010.

CERTIFICATIONS & TRAINING
• Project Management Practice | PMI PMBOK Guide 6th Ed.;
• Various trainings in sales, team building, and leadership.

ADDITIONAL INFORMATION
Languages: English (fluent), Ukrainian (native), Russian (fluent).
Software: MS Office, CRM systems, Ariba, 1C.
Driver’s license: Category B | Open to travel
Personal strengths: Energetic, reliable, visionary, action-oriented.
Recommendation available: from CEO of LLC “Comfort v Dom”.