Svitlana

Svitlana Nezhylska
Address: 52076 Aachen Deutschland

Willing to relocate

Telephone: [відкрити контакти](див. вище в блоці «контактна інформація»)

Email: [відкрити контакти](див. вище в блоці «контактна інформація»)

HR manager
I have:

• practical experience in management and achieving results in business more than 19 years;
• more than 15 years’ experience in the training and development;
• practical experience of involving Blue Collars and mass recruitment for more than 6 years;
• practical experience of HR company's brand creating and development;
• successfully developed and implemented a full range of HP business processes from scratch;
• strong conflict management skills;

I am a:
• business oriented professional;
• master of Business Psychology;
• facilitator and mediator;
• certified Business Coach.

Education:__________ __________
2025 Volyn Lesya Ukrainka National University. Institute of Continuing Education. Master of Psychology
2018 Kyiv National Aviation University. Institute of Continuing Education. Labor relations management
2015 Kyiv National Aviation University. Specialist degree: Project Management
2000 Kharkov National Automobile and Highway University. Specialist degree: Economics & Management

Additional Education: __________
2019 HRD, LABA
2018 Modern HR, Accent Business Development Center
2018 Facilitation in business, Living business
2017 Labor relations management, Meadiagroup, National Education Center
2017 Strategic HR, EBA
2016 Modern HR, EBA
2016 John Schole "Customers for Life", KA Group
2015 Richard Danny "Business Development", KA Group
2014 Training "The 7 Habits of Highly Effective People", «Door Ukraine», Aretha Belyakova
2012 TTT, Gestalt, A. Ladigin, Trainers Certificate
2011 Personality Development Training, Jim Bunch.

Work Experience: __________ ___ ____
08.2017 - present time, LLC «TL Consulting» (Kyiv)
Position: Managing Partner, HR consultant
Responsibilities:
- Participation in projects of Customer companies:
- Development and implementation of a partial or full set of HR business processes Customer companies;
- Development and implementation of personnel development projects;
- Development of corporate culture of Customer companies;
- Organization and conducting of trainings for the personnel of Customer companies;
- Organization and conduct of business games;
- Development and implementation of competency models, personnel evaluation, and grading;
- Сonducting team and individuals coaching sessions and consultations

10.2021 – 01.2024, LLC «SAT», (Kyiv, https://www.sat.ua) - National Logistics Company, more than 1350 ees +
1000 partner’s eyes
Position: HR manager
Responsibilities:
- Recruiting TOP & Key positions;
- Development of the employer's brand in relation to the developed strategy;
- Development and implementation of the project "Professional practice for students"
- Development of the company corporate culture;
- ESI, NPS, involvement measurements, HR analytics;
- Development Total rewards & EVP for all ees levels;
- Conducting trainings and facilitation.
- Reduction of Blue-collar fluidity for 15%.
- Increase staff involvement for 10%.

09.2016 – 10.2021, LLC «LKQ», «ELIT-Ukraine», (Kyiv, www.lkqcorp.com, www.elit.ua) - Auto parts, 1000 ees.
Position: HR Director.
Responsibilities:
- HR department formation "from scratch";
- Recruiting TOP & Key positions;
- Development and implementation of grading projects, С&B package;
- Development and implementation of the personnel assessment project, competency model;
- Development of the company corporate culture;
- Payment calculation;
- ESI, NPS, involvement measurements;
- Development Total rewards & EVP for all ees levels;
- Holding company events
- Conducting trainings for the ees.
- Reduction of Blue-collar fluidity for 50%.
- Increase staff involvement for 20%.

06.2013 – 05.2016, LLC «Winner Import Ukraine» (Kyiv, www.winner.ua) - Automotive industry
Position: Head of Customer Experience Direction;
Responsibilities:
- Customer Experience Corporate Culture Introduction;
- Creating and constructing customer experience projects (CSI/NPS, Mystery Shopping);
- Developing and implementing CE projects;
- Set up of customer service system in network;
- Customer Service Standards preparation and introduction;
- Complaint & conflict management;
- Creating and constructing Loyalty programs.
Position: T&D manager, Business Trainer.
Responsibilities:
- Staff developing identifying trainings needs, planning trainings activities;
- Creating and constructing training programs;
- Organizing training events;
- Developing and implementing new training programs (seminars, workshops, tests etc.);
- Conducting training and seminars for specialists, managers;
- Coaching and supporting staff;
- Developing procedures for assessing; personnel evaluation;
- Taking part in the project «Mystery Shopping»;
- Consulting business owners (dealerships leaders).

12.2011 – 07.2013, "Efes Ukraine" (Kyiv, www.sarmat.com) – FMCG
Position: T&D Manager, Sales Trainer
Responsibilities:
- Analyzing training needs;
- Trainings planning and developing sales staff;
- Evaluating staff results according to KPI;
- Analyzing training activities effectiveness;
- Creating training programs;
- Coaching and supporting staff;
- Preparing and conducting classroom and field training, coaching, team building, events for regional managers,
supervisors, and sales representatives;
- Consulting managers on staff training and development;
- Reporting on the trainings efficiency and creating performance standards for company employees.

Additional Information: _ __________
Languages:
English – confident speaking, writing, and reading;
German – B2 (certificate);
Russian - native speaker;
Ukrainian - native speaker.

Skills: confident user: Microsoft Office, Excel, Power Point, 1C, elDoc, CRM.