Татьяна

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TETIANA
TULUMAN
Results-oriented professional specializing in operational management
and customer service excellence. Proven ability to communicate
effectively and maintain composure under pressure, ensuring high-
quality hospitality services. Skilled in financial recordkeeping and staff
training, contributing to enhanced service delivery. Focused on
utilizing hospitality expertise to achieve organizational goals and
surpass client expectations.

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WORK HISTORY
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Umluj Saudi Arabia SENIOR GUEST SERVICE OFFICER
PREMIUM PLAZA LOUNGE | UMLUG, JULY 2025 - CURRENT
SAUDI ARABIA
SKILLS • Supervised a team of Guest Service Officers to maintain high-
quality service in a 24/7 airport operation.
• Communicative • Resolved guest inquiries and complaints promptly, driving
customer satisfaction and loyalty.
• Operational management
• Coordinated with cross-functional departments to streamline
• Stress resistance communication and operational efficiency.
• Customer orientation • Ensured compliance with safety, security, and hygiene standards in
a high-traffic environment.
• Staff training
• Managed daily shift handovers and communicated operational
• Hospitality services updates to support seamless service delivery.

• Financial recordkeeping • Oversaw inventory and stock management, ensuring accuracy and
readiness through daily and monthly checks.
• VIP guest servicing
• Optimized staff scheduling and prepared duty rosters to align with
• Handling pressure situations operational demands.
• Produced and analyzed dally and monthly performance reports to
support management decision-making.
EDUCATION
• Implemented service and process improvements based on guest
CHERKASSY STATE feedback and operational insights.
UNIVERSITY BY BOGDAN
HMELNYCKY RESTAURANT FLOOR MANAGER .66666666666667

UKRAINE
FOOD ART COMPANY, DELFINO OCT 2023 - JAN 2025
RESTAURANT | RIYADH, SAUDI
2003 - 2008 ARABIA
Bochelor's degree of Foreign • Oversaw daily operations, including both front-of-house and back-
Languages Ukraine of-house functions.
• Ensured smooth opening and closing procedures.

• Managed inventory systems, sourced suppliers, and negotiated
vendor contracts.
• Maintained comprehensive financial records, monitoring income
and expenses meticulously.
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• Recruited and trained staff members to uphold service standards.

• Organised shift schedules and allocated tables efficiently among
waitstaff.
• Updated menus seasonally by liaising with the Head Chef and
nutritionists.
• Cultivated a remarkable customer experience through dedicated
service efforts.
• Resolved guest complaints swiftly and with professionalism.

HEAD HOSTESS, HOSTESS .66666666666667

AMALCOM COMPANY, WALTON ST. MAY 2022 - SEPT 2023
SCALINI RESTAURANT | RIYADH,
SAUDI ARABIA
• Provided exceptional customer service for satisfaction and repeat
business.
• Welcomed guests warmly upon arrival, creating a friendly
atmosphere from the start.
• Resolved customer issues calmly and professionally to maintain
satisfaction.
• Increased guest satisfaction with prompt attention to requests and
complaints.
• Led pre-shift meetings to discuss daily specials, changes on menu
leading to better informed staff.
• Managed reservation system to avoid overbooking and ensure
timely seating.
• Took telephone bookings accurately, reducing chances of double
booking or errors.
• Assisted servers during busy times to maintain quality of service.

HEAD WAITRESS .66666666666667

MAFAZ COMPANY, SO DELISIOUS FEB 2022 - MAY 2022
RESTAURANT | RIYADH, SAUDI
ARABIA

RESTAURANT ADMINISTRATOR .66666666666667

RESTAURANT MILAN | KIEV, OCT 2019 - JAN 2022
UKRAINE

OWNER OF THE FURNITURE STORE .66666666666667

FURNITURE STORE COMFORT | OCT 2008 - SEPT 2019
UKRAINE

LANGUAGES

ENGLISH RUSSIAN

Fluent Native

UKRAINIAN GERMAN

Native Beginner

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HOBBIES AND INTEREST

• Travelling
• Reading

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