Polina

E D U C AT I O N

Mykolo Romerio University
Bachelor`s degree - Lithuania, Vilnius - Since September 2024
Study Program: Psychology
Kufstein Tirol University of Applied Sciences
Bachelor`s degree, Erasmus+ program - Austria, Kufstein
- From October 2022 to February 2023
Study Program: International Business
Polina Vilniaus Kolegija/University of Applied Sciences
PLOTNIKOVA Bachelor's degree - Lithuania, Vilnius - From September 2020 to June 2023
Study Program: International Business.
 Ukrainian
 Date of birth 27/10/2002 WORK EXPERIENCE
 [відкрити контакти](див. вище в блоці «контактна інформація»)
 60671424 Customer Service Representative at UAB Majorel Lithuania
Lithuania - Vilnius - From February 2023 to November 2024
Delivered exceptional customer support for users of a leading global online
L ANGUAGES accommodation platform, ensuring prompt issue resolution and high customer satisfaction.
Russian
Strengthened brand loyalty through effective communication and personalized service.
Achieved "Exceeds Expectations" performance ratings based on key performance
Native
indicators (KPIs).
Ukrainian Played a key role in implementing process improvements, enhancing team efficiency, and
Native reducing response times.
English Junior Logistics Specialist at UAB Nostrada/RV Transport
C1 Lithuania - Vilnius - From March 2022 to June 2022
German Supported team in monitoring shipment statuses daily, reporting deviations, and reducing
A1 risks promptly.
Created and analyzed thermograms to ensure the quality and safety of temperature-
sensitive shipments.
S O C I A L N E T W O R KS Developed detailed thermogram reports, identifying and addressing delays in transit
 Polina Plotnikova processes.
Documented temperature variations during transit to uphold product integrity and industry
standards.

V O L U N TA R Y E X P E R I E N C E

VAKEN Sprint Week
The partner company - NATURAMA - Denmark, Odense - November 2021
Engaged in a five-day intensive program focused on developing soft skills: complex
problem-solving, critical thinking, creativity, and personal leadership.
Collaborated with a team to solve a real-business challenge for a company, applying
innovative and strategic approaches.
Enhanced leadership abilities and critical thinking through interactive exercises and
practical problem-solving scenarios.
Gained hands-on experience in tackling complex challenges within a professional
environment.

SKILLS

Strong communication and administration skills

Effective problem-solving skills

Ability to work under pressure

Adaptability

Customer-focused approach

Attentiveness, positive attitude

Computer literacy and excellent MS Office knowledge