Olesia

OLESIA SHYNKARUK

PROFILE

I have worked in the hotel industry for over 10 years.
Went through all stages from receptionist to Aparthotel supervisor.
Moved to Italy 6 months ago. Continued work as a Supervisor in property located in
CONTACT Kraków.
Ready for the next step in my life - starting working in Italy with all my experience.
[відкрити контакти](див. вище в блоці «контактна інформація») Reliable, hardworking professional. Able to exhibit good communication skills along with a
proven ability to maintain calm during extreme pressure.
Managing a housekeeping company for over 10 properties for the last 3 years.
[відкрити контакти](див. вище в блоці «контактна інформація»)
Adept in general accounting and finance transactions.
14.12.1992 Dedicated to identifying customer needs and delivering effective solutions to all problems.
Multilingual, hardworking, and ready to join my next team.
Via Giuseppe Mazzini n°57/A, Knowledge of the following systems: KWhotel, Previo, Meldo, Excel, Word. Booking.com.
95029 Viagrande ( CT) (Italia) Hotelbeds, Airbnb, Lastminute

EDUCATION WORK EXPERIENCE
Supervisor in Aparthotel, Aparthotel Inspire 2019 - PRESENT
2014 - 2015 Miodova Residence
OPEN INTERNATIONAL UNIVERSITY OF
Created detailed daily reports, accurately documenting financial transactions
HUMAN DEVELOPMENT "UKRAINE"
and balancing cash drawers
Specialist Diploma with honor work control and preparing schedules for cleaning ladies for other facilities
searching for new employees, conducting job interviews, hiring
Led weekly staff meetings to review performance and provide coaching and
2010 - 2014 mentoring.
OPEN INTERNATIONAL UNIVERSITY OF Implemented a comprehensive training program for new staff members.
Experienced in financial analysis, budgeting, and forecasting.
HUMAN DEVELOPMENT "UKRAINE"
Maintained a high level of customer service standards and provided an
exceptional customer experience.
Bachelor of Social Work
Front Desk Manger, Hotel Old Time, Kraków Dec 2018-Dec 2019

SKILLS Welcomed guests upon arrival, providing warm greetings and facilitating the check-in
process efficiently.
Collaborated with housekeeping to prioritize room assignments, ensuring timely
Project Management availability for incoming guests.
Assisted in training new front desk staff members, ensuring adherence to service
Public Relations
standards and procedures
Teamwork Investigated and resolved billing discrepancies, resulting in improved accuracy and
reduced financial errors
Time Management
Leadership Front Desk Receptionist, Hotel Lorenzo Sep 2017-Dec 2018

Effective Communication Managed guest check-ins and check-outs, ensuring smooth transitions and providing
exceptional customer service.
Critical Thinking
Handled a high volume of phone calls, inquiries, and reservations, resulting in
increased occupancy rates
Assisted guests with various requests, including room changes, special
LANGUAGES accommodations, and local area information
Created detailed daily reports, accurately documenting financial transactions and
balancing cash drawers
Ukrainian(native)
Russian (fluent)
Front Desk Receptionist, Hotel Grand Feb 2017 -May 2017
English (Fluent))
Stasinda, Bukowina
Polish (Fluent))
Italian (Basic B1-B2)
HOBBIES

Traveling Established strong relationships with customers and co-workers through excellent
communication and customer service skills.
learning new cultures Managed the scheduling and coordination of appointments.
Processed payments and invoices quickly and accurately.
learning new languages
numismatics
reading Front Desk Receptionist, Hotel Fata Nov 2015 -Dec 2016
sport activity Morgana, Lutsk

Answered phone calls, greeted clients, and handled all front desk responsibilities.
Managed front desk operations and customer interactions.