Особисті дані приховані

MARIIA IVANIAN
Management hospitality and tourism.

Profile
I am Mariia, 27-years-old from Ukraine, Kharkiv. I am a motivated
professional with strong communication skills and a proven ability to
work effectively in a team. I am strong in multitasking environments
and possess quick learning skills.Reliable, adaptable, and detail-
oriented, I excel in a variety of work settings. I’m always determined,
enthusiastic and curious about what the future holds, both personally
and professionally.
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Work Experience
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Ede, Nederland
Smyths Toys Superstore
2025 Assistant Store Manager

Education –
pres Led and motivated the team to drive sales, execute promotions, and meet store targets.
ent Ensured a clean, well-presented, and engaging store to maximise customer experience.
Hillel IT School Oversaw daily operations, including staff coordination, customer service,

Project Management and stock availability.
Managed cash handling, opening/closing routines, and ensured
2024
smooth operational workflow.

Kharkiv National McDonald's
University of Urban 2022
Assistant of the Restaurant Manager, Floor

Economy – Manager, Employee

Bachelor of management 2025

2015-2019 Responsibilities include overseeing daily operations,
staff management, cash register handling, ensuring

Expertise protocol adherence, stock management, guest
assistance, and fostering a positive work environment.
Organizational leadership
Strategic planning VFS Global , Selfinvest
Communication 2020 Visa Manager, Customer Support, Service Manager
management -
Managed visa applications for Poland, Czech Republic, and
Time management 2022
Norway, ensuring compliance with embassy requirements.
Budget Management Managed student document processing for work placements in
SDLC Project Germany. Worked via CRM system
documantation Handled database entry, acquired missing documents, and

Inventory management provided support to students during their stay.

Operations management
"Gift RD" Shop, "Paradise" Shop
2019 Seller-Consultant, Punta Cana, Bavaro, Dominican Republic
Language -
Interacted with customers, provided product advice, and
2020
managed sales.
Ukranian English
Handled Excel spreadsheets and cashier responsibilities.
Russian Dutch
Anex Tour
2017
Airport Operations, Tour Guide
-
2019 Assisting tourists with airport-related matters.
Managing logistics
Transfer and excursion guide in the Dominican Republic
(2018-2019) and Turkey, Belek (2018), managing tourist
transportation and providing destination information. Tour
guide in Thailand, Pattaya (2017-2018)