Abraham

ABRAHAM JIMOH
Sales Manager

Myru 23, Sofiivs’ka Borshchahivka, Kiev, Ukraine
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CORE COMPETENCIES
Customer Support Profile
Customer Onboarding Dynamic Sales Manager with over 2 years of experience in logistics and customer
CRM Tools service, adept at fostering relationships that drive customer satisfaction and
retention. Expertise in utilizing CRM tools to streamline operations and enhance
Complaint Resolution
customer interactions, resulting in significant improvements in resolution rates
Financial Dispute Resolution and overall satisfaction. Proven track record in negotiating competitive rates
Customer Satisfaction and managing complex logistics, ensuring timely deliveries and operational
excellence. Committed to leveraging strong communication skills to achieve
Customer Retention
sales targets and elevate customer experiences. Well experienced using google
maps, online service providers like zadarma, Zoiper.
Languages
English
SKILLS HIGHLIGHT
Russian Cross-Selling

Effective Communication

Problem Solving

Multitasking

Attention to Detail

Time Management

Leadership & Team Management

Call Handling

Account Management

Team Collaboration

Self Motivated

Service Management
WORK EXPERIENCE
Bozmanfix LLC

Logistics Manager, Rhenus Contract Logistics
Jan 2024 — Jun 2024

Created and maintained database to track customer orders and deliveries.

• Maintained accurate records of orders, shipments, invoices, bills lading.
• Developed relationships with carriers to negotiate competitive rates and
service levels complaint timely.

Resolved customer issues or

• Maintained relationships with previous customers due to the excellent and
satisfactory results I provided from shipments.

Customer Service and Sales, LTE Capital
Jan 2023 — Dec 2023

• Utilized CRM tools for tracking and resolving issues efficiently, improving
first-contact resolution rate by 25%.
• Managed and resolved customer enquiries, requests and complaints via
calls, email, chat and social media leading to a 20% increase in customer
satisfaction.
• Cross-sold products and services, contributing to a 15% increase in sales.
• Managed and resolved customer enquiries, requests and complaints leading
to a 20% increase in customer satisfaction.

Move-It Dispatch Services, Logistics Dispatched
Jan 2022 — Dec 2022

• Monitored customer delivery schedules to ensure compliance with
established timelines

• Assisted drivers with transportation route obstacles to ensure timely
delivery of loads or vehicles.

• Provided guidance to logistics managers to assign qualified drivers to
customer shipments

• Informed customers about delivery schedules and statuses.

EDUCATION
Kharkiv College of Textiles and Design, Kharkiv
2020 — 2022

Bachelor of Science in Business Administration, University of Ghana
2010 — 2014

Human Resource Management
Diploma in Business Studies, Ghana Education Service
2009 — 2010

(Marketing)