Sergey

CV

GERARDO HERCULES

PROFILE
Motivated and bilingual professional with experience in hospitality, sales,
procurement, and customer support. Over five years working in
international environments, including on cruise ships in housekeeping and
CONTACT bar service, providing high-quality guest experiences. Skilled in
communication, multitasking, and problem-solving. Currently based in
[відкрити контакти](див. вище в блоці «контактна інформація»)
Ukraine and seeking a remote position in customer service, sales support,
[відкрити контакти](див. вище в блоці «контактна інформація») (whatsapp) or administrative assistance.
[відкрити контакти](див. вище в блоці «контактна інформація») WORK EXPERIENCE
Currently in Kamianets- Oceania Cruises. 2022 - 2025
Podilskiy, Ukraine
Born in San Pedro Sula, Housekeeping Attendant
Republic of Honduras Maintained high cleanliness standards in guest cabins and public areas in
SKILLS accordance with maritime regulations.
Assisted guests with inquiries and requests, developing strong
Customer Service communication and hospitality skills.

Teamwork Oceania Cruises. 2022 - 2025
Time Management Bar Steward
Prepared and served beverages according to company recipes and guest
Sales & Procurement Support
preferences.
Hospitality Operations Handled cash and card payments accurately while maintaining service speed
and quality.
(Housekeeping, Bar Service)
Lear Corporation 2019 - 2022
Effective Communication
Procurement & Sales Assistant
Critical Thinking Assisted with purchasing operations, supplier communication, and order
tracking.
Shipboard Safety Awareness
Supported sales and customer service teams, preparing quotations and
LANGUAGES managing client requests.
Lear Corporation 2019 - 2022
English (Fluent) Sales Assistant
Spanish (Native) Managed product listings, customer inquiries, and sales transactions online.
Provided excellent customer service through chat and email communication.
CERTIFICATIONS & Handled order processing, packing, and shipping logistics.
TRAINING Promoted products via social media to drive engagement and sales.
Developed attention to detail and time management while working
STCW Basic Safety Training
independently.
Retail and Sales Training
Zero variance 2019 - 2020
Crowd Management Certificate
Customer Support Representative
Handled customer inquiries via phone and email in English and Spanish.
NOTE Resolved issues promptly, maintaining a high satisfaction rate.
Updated customer information and followed up on open tickets.
📱 Preferred contact:
WhatsApp
📅 Availability: ASAP EDUCATION
Bachelor Degree in Economy
UNITEC
2017 - 2021
High School Diploma
High school Nambe institute Crecer
2006 - 2017