Абдалла

Abdalla Abdou
Richmond Hill, ON | [відкрити контакти](див. вище в блоці «контактна інформація») | 647-563-9850
Professional Summary
Dedicated and experienced Team Lead – Testing & Repair with over 10 years of combined experience in computer diagnostics, board-level repair, and team leadership. Proven ability to lead technical teams, perform advanced repairs, optimize testing processes, and maintain high quality standards. Strong background in IT asset disposition (ITAD), hardware diagnostics, and customer-focused operations. Fluent in Arabic and English.
Professional Experience
Quantum Lifecycle Partners LP – Richmond Hill, ON
Team Lead 3 – Testing & Repair Department | Dec 2024 – Present
- Supervise and support a team of 15 testing technicians and 7 board-level repair technicians.
- Perform advanced board-level repairs including BIOS chip reprogramming, AC port soldering, and component-level diagnostics.
- Oversee testing workflows for laptops, desktops, Apple devices, and mobile phones, ensuring accuracy and quality.
- Manage parts inventory and coordinate daily operational tasks with the department supervisor.
- Support performance targets, resolve escalated technical issues, and maintain smooth team communication.
DCR Systems Group Inc. – Richmond Hill, ON
Team Lead – Testing Department | May 2024 – Dec 2024
- Led a team of 5 testing technicians for a major client account, ensuring efficient processing and quality control.
- Trained and guided team members on testing procedures, system grading, and issue escalation.
- Continued to perform full device diagnostics while taking on leadership and coordination responsibilities.
Testing Technician | Aug 2022 – May 2024
- Diagnosed and tested laptops, desktops, Apple Mac devices, iPads, and phones for functionality and cosmetic grading.
- Wiped hard drives securely and assessed components using internal grading systems.
- Identified hardware issues and ensured accurate system updates for resale.
- Supported team members and contributed to achieving daily production targets.
Other Experience
Pro-Trans Int'l Corp. – Toronto, ON
Furniture Delivery Assistant | Jun 2022 – Current
- Assisted with residential and commercial furniture deliveries, ensuring customer satisfaction and timely service.
- Maintained professionalism during flexible night, weekend, and holiday shifts.
Rexsoft – Khmelnitsky, Ukraine
Data Entry Clerk | Sep 2019 – Dec 2020
- Performed accurate and efficient data entry for large data sets, identifying and correcting errors.
- Coordinated with departments to ensure data integrity and consistency.
Tortilia – Khmelnitsky, Ukraine
Chef – Fast Food Kitchen | Aug 2018 – Jul 2019
- Operated grills, stoves, and ovens; ensured cleanliness and food safety.
- Delivered fast and efficient service during high-volume shifts.
Rtz Catering – Sohag, Egypt
Catering Assistant | Jun 2017 – Jun 2018
- Assisted in event setup, food preparation, and client coordination.
- Supported catering logistics, scheduling, and customer service.
Friends Computer Services – Sohag, Egypt
Computer Technician | Sep 2012 – May 2017
- Performed diagnostics, hardware replacement, and software installation for desktops and laptops.
- Configured workstations, refurbished used computers, and reduced company costs through repair.
- Installed and maintained motherboards, processors, and peripheral devices.
Sohag University – Sohag, Egypt | 2012
Bachelor of Social Work
Education
Technical Skills
- Hardware Diagnostics & Repair: Laptop/Desktop testing, Apple devices, BIOS chip soldering, AC port repair, component replacement.
- Tools & Platforms: Internal grading systems, HDD wiping tools, Microsoft Office Suite, diagnostic equipment.
- ITAD & Refurbishment Processes
- Team Leadership & Training
- Inventory & Workflow Management
Languages
- Arabic – Native
- English – Fluent
- Russian – Intermediate/Conversational
- Ukrainian – Intermediate/Conversational