Олександр

Oleksandr
Zadvorniy
PROJECT MANAGER / OPERATIONS
MANAGER

PROFESSIONAL SUMMARY

Proactive and results-oriented Project Manager with
experience steering projects from concept to completion.
Proven expertise in cross-functional team coordination,
[відкрити контакти](див. вище в блоці «контактна інформація») stakeholder management, and process optimization.
Skilled in project management tools and Agile-like
[відкрити контакти](див. вище в блоці «контактна інформація»)
environments. Adept at building strategic partnerships,
Bila Tserkva managing team resources, and analyzing new strategies
to drive business growth.
[відкрити контакти](див. вище в блоці «контактна інформація»)
ndr-zadvorniy-357898309

PROFESSIONAL EXPERIENCE
EDUCATION
Business assistant / Developer - Imaginary Studios
BILA TSERKVA NATIONAL
(Outsource 3D/2D Content Studio) | May 2022 – January
AGRARIAN UNIVERSITY
2024
Faculty of Economics
2015-2019 Led the full lifecycle of 2D/3D content projects, coordinating
stakeholders (CEO, artists, external contractors) from initial
HILLEL IT SCHOOL
brief to final delivery.
JavaScript course Managed project resources by sourcing, vetting, and hiring
07.2023-12.2023 freelance artists via Dou and Djinni during high-demand
periods to ensure project scalability.
FILATOV.EDUCATION Implemented and administered the company's project and
SMM course task tracking system using Trello and Notion, ensuring all
May 2025 - present tasks were up-to-date.
Contributed to the strategic planning and launch of a Web3
mobile game startup , including conducting market research
TECHNICAL SKILLS & and leveraging AI tools to optimize workflows.
Drove business development by identifying and negotiating
TOOLS with new partners, communicating directly with company
executives , and closing referral agreements
Project Management: Trello, Notion
Facilitated regular planning meetings and tested new
Sourcing & HR: Dou, Djinni, UpWork
Office Suite: MS Office, Excel (Financial business strategies (e.g., LinkedIn sorting), analyzing results
Reporting, Inventory) and reporting directly to the CEO.
AI Tools: Proficient in using various AI
tools for research and content
Social Media: LinkedIn (Profile
Management, Lead Generation)
SOFT SKILLS FOUNDER / PROJECT MANAGER Forged Metal Products
(Small Business) | December 2021 – July 2022
Leadership & Team coordination Managed end-to-end custom fabrication projects, from initial
Stakeholder communication
client consultation and project scoping to overseeing
Adaptability & stress management
Empathy & emotional intelligence production, quality control, and final installation.
Strategic thinking Launched the business from the ground up, managing all
project components: team assembly (hiring a welder),
material procurement, and client acquisition.
Developed a project tracking and financial reporting system in
LANGUAGE Excel to manage inventory, material costs, and profitability.
Handled all project financials, including cost estimation, client
Ukrainian - C2
English - B1
invoicing, payroll, and pricing negotiations.
Managed all client communication, serving as the single point
of contact for consultations, project updates, and negotiations.

PERSONAL SALES TEAM LEAD / DEPUTY BRANCH MANAGER iCredit
ACHIEVEMENTS & (Financial Services) | March 2020 – October 2020

INTERESTS Managed a project team of 3 sales specialists; led the full
employee lifecycle including recruiting, training/onboarding,
Leadership: Class representative and and performance management (including firing ineffective
head of the student council for general
employees).
behavioral norms.
Initiated and executed an internal project to optimize sales
Events & Volunteering: Organizing and
scripts; analyzed customer feedback and implemented new,
participating in volunteer projects such
as helping orphanages, supporting more effective communication modules without company
pensioners, and cleaning public areas in restrictions.
the city. Acted as Deputy Branch Manager, managing all branch
Event Management: Filming and operations in the manager's absence and serving as the
organizing events dedicated to national primary liaison to regional managers and company directors.
holidays.
Managed all project-related documentation, including client
Sports: Actively engaged in fitness and
personal data, bank details, and internal company forms for
cycling sports.
head office approval.
Reading: Reading professionally-
oriented books on investments, Handled high-stakes client escalations, conducting on-site
psychology, and interpersonal visits and managing aggressive, high-conflict negotiations to
relationships. secure payments.

DIGITAL MANAGER OTP Bank (Banking) | March 2019 –
September 2019
Led a continuous client education project to drive adoption of
digital banking tools, including terminals, internet banking,
and mobile applications.
Developed and applied standard operating procedures (SOPs)
for conflict de-escalation, successfully resolving client
complaints and technical/bank errors.
Managed the end-to-end process for unresolved client issues,
taking full ownership, logging tickets, and managing client
expectations through to final resolution.
Oversaw the client file archive project, managing the
compliant creation, storage, and retrieval of physical customer
records.