Особисті дані приховані

ANNA BUKHOVTSEVA
Trainee/Junior Business Analyst

Profile
 [відкрити контакти](див. вище в блоці «контактна інформація»)
5+ years of experience as a Support Team Lead in IT (Trackensure, SaaS). Strong teamwork,
 [відкрити контакти](див. вище в блоці «контактна інформація») leadership, critical thinking skills, and hands-on experience testing new features and reporting issues
to development teams. Completed Business Analysis courses and have the knowledge and skills that
 Kharkiv, Ukraine
match the requirements for a Trainee BA role.

Skills Experience
Strong understanding of SDLC and Jul, 2022 - Present
Support Teamlead
Release life cycle (Waterfall,
TrackEnsure
Agile)
4 years as Support Team Lead in Trackensure (SaaS). I regularly structured information for the team
Information structuring (tables,
using tables, checklists, notes and short feature summaries — which aligns directly with BA
notes, diagrams)
documentation tasks. I participated in requirement clarification: I tested new features pre-release,
Analytical & research skills
collected real user use cases, described issues, and created clear Steps to Reproduce and expected
(finding information and
results for developers.
summarizing findings)
I supported Product and QA teams during releases by analyzing incoming requests, preparing short
Requirement documentation reports, and documenting edge cases.
basics (user stories, acceptance
criteria) Support Agent Jul, 2021 - Jul, 2022

Jira, Confluence, Google TrackEnsure
Workspace practical experience
Provided high-quality technical support, which allowed me to build deep product knowledge and
Feature testing, issue reporting clearly understand user pain points. This hands-on experience strengthened my ability to identify
(Steps to Reproduce, expected defects, reproduce issues, and translate them into actionable insights for development teams. As a
result) result, I naturally developed a product-oriented mindset and a strong focus on quality, usability, and

Preparing meeting notes / short stability across releases.

summaries

Cross-team communication (Dev /
QA / PM) Education
Strong attention to detail & Simon Kuznets Kharkiv National University of Economics Sep, 2020 - June 2024
critical thinking Bachelor’s Degree in Logistics and Supply Chain Management
Basic understanding of UML /
Genious Space Aug 2025 - Oct 2025
BPMN notations
BA Cources
Miro / Figma basic skills

English — B2

Requirements discovery,
prioritization and validation

Change management and backlog
management