Софія

297467
SOFIIA BABYCH

E-mail ysoserious@ukr .net
Mobile [відкрити контакти](див. вище в блоці «контактна інформація»)
Address Zhytomyr, Ukraine
Born 12/6/1996, Ukraine
English — Fluent
Ukrainian — Native
Russian — Native
Polish — A2
EDUCATION
Ivan Franko State University
Undergraduate English philology

WORK EXPERIENCE
Position: Customer Service Representative, Booking Department
Company: FLY UIA
Period: Oct 2016 – May 2017
City & Country: Zhytomyr, Ukraine
Responsibilities:
• Delivered outstanding customer support through inbound calls and service inquiries.
• Identified, assessed, and fulfilled individual customer needs to maximize satisfaction and
loyalty.
• Assisted clients with flight bookings, changes, cancellations, and special service requests.
• Promoted and sold supplementary services (meals, drinks, extra baggage), enhancing customer
experience and airline revenue.
• Acted as a liaison between customers, airport staff, and internal departments to promptly resolve
issues related to flight delays and baggage mishandling.
• Handled irate or frustrated customers professionally, de-escalating conflicts and ensuring a
positive outcome.
• Worked with the Amadeus booking system, ensuring precise reservation management and
customer data handling

Position: Purchase Manager
Company: PE “Garchitects”
Period: Jul 2017 – Nov 2017
City & Country: Zhytomyr, Ukraine
Responsibilities:
• Maintained strong client and vendor relationships through continuous communication and
support.
• Reviewed, processed, and tracked purchasing orders, ensuring timely delivery aligned with
project needs and client expectations.
• Acted as a key intermediary between vendors, customers, and internal teams, balancing
requirements and fostering smooth collaboration.
• Negotiated prices and contracts, securing cost-effective solutions while maintaining customer
satisfaction standards.
• Coordinated construction logistics, managing material delivery schedules and ensuring timely
project progress to meet customer commitments.
• Maintained detailed records of goods ordered, received, and distributed, ensuring transparency
for clients and internal stakeholders.
• Resolved vendor or client disputes by professionally mediating disagreements and maintaining
strong business relationships under pressure.
Position: Secretary
Company: PJSC “Hellenic Glass Industry”
Period: Dec 2017 – Aug 2018
City & Country: Zhytomyr, Ukraine
Responsibilities:
• Acted as the first point of contact for clients, customers, and visitors, delivering professional
assistance and exceptional service.
• Maintained executive calendars and scheduled meetings with internal and external partners.
• Managed high-volume phone and written communications, ensuring prompt and courteous
responses.
• Processed financial documents (invoices, bills, expenses) with a focus on accuracy and
timeliness.
• Handled incoming and outgoing documentation to support seamless company operations.
• Provided comprehensive customer-oriented support to foreign employees, including oral
interpretation, translation, housing coordination, medical appointments, and documentation
assistance.
• Served as a bridge between international staff, management, and external institutions
(government offices, medical facilities, real estate agencies).
• Skillfully handled challenging situations involving client misunderstandings or administrative
delays, ensuring smooth resolutions and client satisfaction.

Position: Translator / Interpreter
Company: Sinohydro Corporation Limited
Period: Aug 2018 – Jan 2019
City & Country: Zhytomyr, Ukraine
Responsibilities:
• Delivered oral interpretation services during meetings, client visits, and internal
communications, ensuring mutual understanding.
• Translated technical, administrative, and customer-related documents, facilitating clear
communication between foreign employees and local partners.
• Acted as a cultural liaison between international staff, customers, and vendors, promoting
smooth cooperation.

Position: Customer Support Specialist
Company: ELD Provider (US Trucking Industry)
Period: 2019 – 2021
City & Country: Remote
Responsibilities:
• Provided comprehensive support to truck drivers, fleet owners, and dispatchers via phone and
chat, ensuring seamless app usage and regulatory compliance.
• Delivered clear and detailed consultations regarding FMCSA regulations, enhancing customer
understanding of driver logbook management.
• Acted as a troubleshooting specialist for ELD devices and mobile apps, resolving technical
issues quickly to minimize driver downtime.
• Addressed and resolved customer inquiries, concerns, and complaints, demonstrating patience,
professionalism, and empathy.
• Built long-term customer trust through problem-solving, technical expertise, and continuous
support across various levels of the trucking industry.
• Specialized in de-escalating conflict situations with drivers under stress or time pressure,
achieving high customer satisfaction even in tense scenarios.
Position: Audit Assistant
Company: ELD Provider (same company, US Trucking Industry)
Period: 2021 – 2023
City & Country: Remote
Responsibilities:
• Supported customers by gathering and organizing documentation necessary for various
regulatory audits (New Entrant, IFTA, Insurance, IRP, Local, and Investigations, internal ones,
Insurance).
• Acted as a third-party liaison between drivers, motor carriers, auditors, inspectors, and
institutions, ensuring smooth communication and audit readiness.
• Led and coached a small team to efficiently prepare and submit customer documentation,
prioritizing accuracy and client needs.
• Selected critical log periods strategically to increase the chance of audit success, demonstrating
a strong commitment to customer outcomes.
• Maintained continuous, proactive communication with clients during the audit process, ensuring
transparency, support, and compliance.
• Resolved customer concerns regarding audit requirements by offering calm, clear guidance and
diffusing potential conflicts with regulatory authorities.

Position: Compliance Supervisor
Company: Vista (US Trucking Industry)
Period: 2023 – DEC 2024
City & Country: Remote
Responsibilities:
• Delivered proactive customer service to drivers and fleet managers, focusing on compliance
education and operational support.
• Monitored and verified supporting documents (BOLs, fuel receipts, tolls) for regulatory
compliance, providing customer guidance and coaching as needed.
• Provided mobile app support and troubleshooting for ELD systems, ensuring driver satisfaction
and operational continuity.
• Oversaw driver performance based on DOT inspection results, working closely with drivers to
correct mistakes and promote best practices.
• Handled incoming customer service requests, prioritizing urgent needs and ensuring timely,
customer-centric resolution.
• Acted as an intermediary between drivers, dispatchers, and regulatory institutions to maintain
high compliance and service levels.
• Skillfully addressed driver frustrations, conflict situations, and non-compliance issues with
professionalism, patience, and effective resolution strategies.

Position: Case Manager / Consultant
Company: Independent / Remote (US Trucking Industry)
Period: 2024 – Present
may 2025
City & Country: Remote
Responsibilities:
• Consult U.S. truck drivers and trucking companies on managing traffic violations, MVR (Motor
Vehicle Records), and CSA (Compliance, Safety, Accountability) scores.
• Provide individualized advice on different types of traffic violations and assist clients with
determining the best next steps in each situation.
• Coordinate court dates for drivers, assist in locating qualified attorneys, and guide clients
through legal and administrative procedures.
• Manage sensitive traffic-related cases while ensuring compliance with regulatory requirements
and maintaining high standards of customer service.
• Handle high-pressure cases under strict deadlines, ensuring timely and professional resolutions.
• Defuse conflict situations, professionally handle difficult or frustrated customers, and maintain a
calm, solution-oriented approach at all times.
• Maintain continuous communication with clients, attorneys, and regulatory bodies, acting as a
 trusted intermediary to resolve issues efficiently.
• Manage a high volume of cases simultaneously, prioritizing urgent situations and ensuring
accuracy and attention to detail throughout all processes.

Head of Safety
Vqlq group inc
may 2025-current

• Overall Safety Management: Led safety operations in a transportation company,
ensuring full compliance with regulatory standards, including FMCSA and DOT
guidelines, resulting in improved safety ratings and reduced incidents.
• Claims Handling: Processed claims for incidents, injuries, and insurance,
streamlining documentation and updating risk-minimization policies to enhance
operational efficiency.
• IFTA Management: Oversaw International Fuel Tax Agreement (IFTA) operations,
preparing and submitting fuel tax refund claims with accurate multi-jurisdictional
reporting to maintain compliance and optimize costs.
• Employment Processes: Directed employment and pre-employment procedures,
conducting thorough candidate screenings, background checks, and qualification
verifications for drivers and staff to build a reliable team.
• Tickets and Inspections: Performed inspections for tickets and fines, analyzing
driver records to resolve violations; collaborated with lawyers and courts to handle
legal disputes, represent the company in hearings, and negotiate settlements,
minimizing penalties and ensuring ongoing compliance.
• Drug Testing Administration: Coordinated drug tests for drivers and employees,
including random and post-incident screenings, in strict adherence to federal DOT
requirements to promote a safe work environment.
• CSA and MVR Monitoring: Tracked Compliance, Safety, Accountability (CSA)
scores and reviewed Motor Vehicle Records (MVR) to assess driver performance,
implement improvements, and elevate company safety metrics.
• ELD and Logbook Management: Administered Electronic Logging Device (ELD)
systems and logbooks, ensuring precise hours-of-service tracking, conducting
regular audits, and providing driver training for regulatory compliance.
• Safety Policy Development: Created and implemented robust safety policies,
delivering training programs for drivers and staff to foster a culture of safety and
prevent workplace hazards.
• DOT Inspections Organization: Coordinated Department of Transportation (DOT)
inspections, encompassing vehicle maintenance, documentation reviews, and
on-site audits to avert accidents and maintain fleet integrity.
• Compliance Assurance: Drove company-wide adherence to safety regulations,
achieving reductions in violations and boosting overall operational performance
through proactive measures.