Marta

Pecherskykh Marta
Kyiv, Ukraine
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PROFESSIONAL SUMMARY

Operations & Hospitality Leader with 10+ years of international experience in restaurants, hotels, and event
management across Ukraine, UAE, Austria, Thailand, Switzerland, and the USA.

Experienced in operational leadership, team development, service excellence, and business growth. Proven
ability to build strong teams, implement effective SOPs and operational systems, and align client and guest
expectations with business performance.

Known for creating operational structures from scratch, aligning teams around a shared vision, and
delivering measurable business results.

Passionate about building sustainable and high-performing organizations.

EDUCATION

2013 — LRG University of Applied Sciences — Advanced Studies in Hospitality
2012 — Les Roches School of Hotel Management, Switzerland — Postgraduate Higher Diploma in Hotel
Management, Graduated with Distinction
2006–2011 — Odessa I.I. Mechnikov National University, Ukraine — Management of Organizations,
Bachelor & Specialist Diplomas

TRAININGS & CERTIFICATIONS

2025 — Sommelier Courses
2024 — Leading Diverse Teams and Organizations, University of Michigan (Online); SMM Course,
InstaChangers 4.0
2023 — Video Making Course, CLIP 4.0
2022 — HACCP Training, Lech, Austria
2015 — ISO 9001:2008 Internal Auditor Training, Abu Dhabi, UAE; EFST Program, Abu Dhabi, UAE

LANGUAGES

Ukrainian — Native | Russian — Advanced | English — Advanced | German — B1 | French — Beginner

CORE EXPERTISE
Operations & Business Leadership: Building systems & SOPs • Scaling & efficiency • Strategic execution •
Cross-location team management

Project & Organizational Development: Launching projects & units • Operational transformation • Team
alignment • Process design

People & Culture: High-performing teams • Cross-cultural leadership • Stakeholder alignment
 PROFESSIONAL EXPERIENCE

General Management & Leadership Roles

General Manager — Mirali Restaurant, Ukraine | Jul 2024 – Oct 2025
• Full operational management including P&L oversight, budget planning and financial control
• Implemented SOPs, operational systems, and KPI frameworks, improving efficiency and service quality
• Led team development and built a high-performing culture aligned with strategic growth

Breakfast Manager / Event Coordinator / Retail Manager — Rote Wand Gourmet Hotel & Friends and
Fools Lounge, Lech, Austria | Jun 2022 – Apr 2023
• Led daily operations and events coordination, ensuring premium service delivery
• Optimized workflow and team alignment for operational efficiency

Marketing Director — LLC “Budivelnyk”, Ukraine | Sep 2018 – Jun 2022
• Led marketing strategy and brand positioning for the company
• Coordinated cross-functional teams and external partners to support business growth

COO & Event Manager — 2ID Events, Dubai & Kyiv | Feb – Sep 2018
• Built SOPs and operational systems connecting Dubai & Kyiv offices
• Developed scalable operational structures to support business growth

Project Manager — Bambook Academy, Ukraine | Feb 2017 – Jan 2018
• Opened new branch in Lviv, designed operational processes and managed local team
• Implemented KPI tracking and reporting systems for ongoing performance monitoring

Project Involvement

Taste of Kyiv, Ukraine | Oct 2025
• Provided strategic guidance on organizational processes and operational structure for the city-wide festival
• Advised on event concept, identity and coordination to ensure smooth execution and measurable impact

Baren Hotel, Austria | Sep–Oct 2023
• Conducted full guest satisfaction analysis and operational review of F&B department
• Identified bottlenecks, evaluated processes and provided actionable recommendations for service and
operational improvements

Hirschen Hotel, Austria | Aug 2023
• Consulted on operational workflows and service optimization
• Provided strategic feedback on team alignment and guest experience before transitioning to other project

Co-owner / Entrepreneurial Roles

Bambook Academy, Kyiv, Ukraine | Dec 2019 – Feb 2022
• Directed business strategy, operations, and team management

Student Event Agency Vassabi, Odessa, Ukraine | Sep 2010 – Jan 2012

Early career in Hospitality

Millennium Corniche Hotel, Abu Dhabi, UAE | 2014–2015 — Events / F&B Trainee
Napasai by Orient-Express, Thailand | 2012–2013 — FO Management Trainee
Switzerland & Ukraine | 2011–2012 — Waitress / Supervisor
River Creek Golf Club, USA | Summer 2009 — Pool Operator & Lifeguard