Вікторія

VICTORIA
HOLUBIEVA
Highly organized and customer-focused
manager with strong experience in team
Contact details: collaboration,enhancing customer satisfaction,
and optimizing service processes. Skilled in
[відкрити контакти](див. вище в блоці «контактна інформація»)
conflict resolution, high-level client
[відкрити контакти](див. вище в блоці «контактна інформація») communication, and maintaining exceptional
service standards.

2022-2024
EDUCATION
Online shop manager
Classic Private University
Handle customer issues promptly and
Master’s degree in translation
professionally.
(2005-2010)
Provide high-quality customer support.
Classic Private University Respond to customer inquiries via phone, email,
and chat.
Bachelor’s degree in tourism
Resolve issues related to orders, services, and
(2006-2012)
billing.
Zaporizhzhya Institute of Economics Monitor product availability and delivery
and processes.
Information Technologies
Master’s degree in management Hard skills
(2018-2020)
Strategic planning
Staff management
WORK EXPERIENCE
Time management
2009-2010
Data analysis/reporting
Classic Private University
Digital communication tools (Slack,
Assistant at the Academic Department of Zoom Google meet)
Translation:

Provide high-quality educational support and
Soft skills
services.
Develop educational programs and prepare
Communication
staff timetables.
Self-Management & Self-Motivation
Organize and coordinate teaching, educational,
and scientific activities within the department. Responsibility
Punctuality
2010-2018 Stress resistance
Politeness
Zaporizhzhya Institute of Economics and
Information Technologies Attention to details
Critical thinking
Educational department dispatcher
Organize and oversee the educational process.
Conduct strategic planning, including curriculum
development and scheduling.
Language skills
Manage and control of educational process
Perform data analysis to support decision-making
English – Upper-intermediate
and improve outcomes.
Coordinate staff and ensure efficient workflow across Ukrainian – Native
the department. German-A1
Handle problem-solving.