Аліна

Alina Volosheniuk

City: Kolomyia, Ivano-Frankivsk region

Cell: [відкрити контакти](див. вище в блоці «контактна інформація»)
Email: [відкрити контакти](див. вище в блоці «контактна інформація»)

Professional Summary
__________

Personal qualities:

● punctual and well self-organized
● ability to learn and improve skills quickly
● strong analytical and communication skills
● team player with a high level of personal responsibility
● 2 years of experience as Sales Agent in French department
● 1 year of experience as Sales Coach
● result-oriented Performance and Quality Assurance Team Coordinator with 2,5 years of
experience

Skills
__________

● Quick learner
● Knowledge of French (advanced)
● Knowledge of English (upper-intermediate)
● Experience in achieving business goals and KPIs
● Coaching and mentoring skills
● Basic knowledges of MacOS and Windows OS
● Knowledge of Salesforce, G Suite, Canva, Prezi, Confluence, Jira, Moodle

Experience
__________
English and French tutor at Klondike
07/2023 - current
● designing and delivering English and French lessons to improve students’ language proficiency in
speaking, reading, writing, and listening;
● supporting students in developing strong communication and cultural awareness skills in both
languages;
 ● preparing students for exams, certifications, or standardized tests by focusing on exam techniques
and key skills.

Quality Assurance Specialist at Clario
10/2021 - 09/2025
● calls and chats review according to company’s compliance rules;
● providing regular feedback to Sales Agents to improve the quality of their workflow;
● planning and implementation of different projects in order to improve the quality of the service
delivered for the customers.
Performance & Quality Assurance Coordinator at Clario
05/2019 - 09/2021
● managing the team of sales coaches to achieve and exceed the company’s KPIs;
● introducing and improving the sales techniques in Sales department;
● preparing the sales scripts for new products and services provided by the company and its partners;
● regular coaching and mentoring of Sales, Support and Billing Agents;
● providing sales and motivational trainings for Sales, Support and Billing departments; ●
planning and implementation of different projects in order to achieve the business goals and
company’s KPIs.

Sales Coach at Zoom Support
10/2015 - 05/2019
● regular coaching and mentoring of Sales, Support and Billing Agents;
● providing sales and motivational trainings for Sales, Support and Billing departments; ●
preparing the sales scripts for new services provided by the company and its partners.

French Copywriter and translator (freelancer)
09/2014 - current
● preparing the articles according to SEO requirements in French;
● translating the articles, documents and texts from English/Russian/Ukrainian to French and vice
versa;
● translating the 18th-century novel The Princess of Cleves for Ranok Publishing House, ensuring
stylistic accuracy, linguistic precision, and preservation of the original literary tone.

French teacher at Private Gymnasium of Lviv
09/2012 - 08/2013
● preparing training materials according to school’s program;
● conducting French language lessons for elementary, primary and secondary school students.

Education
__________
Master of Science 2010-2015
The Ivan Franko National University of Lviv, Ukraine
 French language and literature, English language and literature, World literature

Certifications and trainings
__________
● Management School including Courses on “Team and People Management”, “Communication”,
“Empathy”, “Public Speaking”, “Conflict Management”, “Time Management” (2021);
● Training on Coaching Techniques from Nataliya Romanenko (2019);
● Training on Effective Communication from Mariya Artysh (2018);
● Coaching Courses from Elena Ryzhkova (2018);
● Training “Emotional Intelligence” (2017);
● Training “Deep Motivation” (2017);
● Public Speaking Courses from Andriy Stepura (2016);
● All-Ukrainian Student Olympiad in French (2014).