Наталія

NATALIIA LIUBUN

Ternopil, Ukraine Telegram [відкрити контакти](див. вище в блоці «контактна інформація») [відкрити контакти](див. вище в блоці «контактна інформація»)

SUMMARY

Professional with experience in sales, logistics, customer service, operations coordination, and
education. Skilled in client relations, lead generation, scheduling, CRM management, administrative
support, and business operations. Strong communication, organizational, and problem-solving
abilities with experience in U.S. and international environments.

CORE SKILLS

• Customer Service & Client Relations
• Sales & Lead Generation
• CRM & Database Management
• Operations Coordination
• Scheduling & Dispatching
• Logistics & Transportation Coordination
• Administrative Support
• Data Entry & Record Management
• Communication & Negotiation
• Time Management & Multitasking
• Problem Solving & Decision Making
• Microsoft Office Suite (Word, Excel, Outlook)

EXPERIENCE

Sales Manager, Handyman Services Company, Осt. 2024 – May 2026, Chicago, IL, USA
Actively generating and managing sales leads; consulting customers on handyman and home
improvement services; preparing estimates and closing deals; coordinating schedules between
clients and technicians; maintaining CRM/database and ensuring high customer satisfaction.

Logistics Coordinator, ABS Chicago Inc., June 2023 – Sept. 2024, Chicago, IL, USA
Searching and booking loads; planning, organizing and coordinating the time and the related
information with the brokers, drivers and customers for timely pickups and deliveries; maintaining
company database.

ESL Instructor, Ternopil Institute of Social and Information Technologies (Ukrainian and Polish
Institute), Aug. 2011 – May 2023, Ternopil, Ukraine
Taught all levels of ESL, Cultural Studies, Professional English to Managers, and Business English to
groups of 10-15 students; responsible for syllabus design, instruction, and assessment.

EDUCATION

Broker Pre-License Applied Real Estate Principles Course, April 4, 2023
AHI Real Estate & Insurance Services, Chicago, USA

M.A., Instructor of English Language. Teacher of German Language and Foreign Literature,
June 2011
Ternopil Volodymyr Hnatiuk National Pedagogical University, Ukraine

B.A., English Teacher of Secondary School, July 2010
Ternopil Volodymyr Hnatiuk National Pedagogical University, Ukraine