Наталия

Nataliia Durova

Remote
WhatsApp, Telegram: [відкрити контакти](див. вище в блоці «контактна інформація»)
Email: [відкрити контакти](див. вище в блоці «контактна інформація»)

PROFESSIONAL SUMMARY
Marketing-oriented specialist with hands-on experience in analytics, digital marketing support, and communication. Strong background in market analysis, CRM systems, and coordination of marketing tasks. Education in Computer Science and Public Administration, complemented by practical training in digital marketing tools and data-driven approaches. Comfortable working in international remote teams and startup environments.

KEY SKILLS

Marketing & Research
- Market and competitor analysis
- Keyword research and semantic core development
- Support of content and SMM activities
- Preparation of marketing reports and research materials

Digital Tools & Analytics
- Google Analytics
- Google Trends
- Google Ads (basic level)
- CMS WordPress
- CRM systems and databases

Design & Productivity Tools
- Canva
- Trello
- Microsoft Office / Google Workspace

Communication & Organization
- Cross-functional team collaboration
- Task coordination and documentation
- Strong written communication skills
- Attention to detail and structured thinking

WORK EXPERIENCE

Specialist / Lecturer (IT Department)
Polissia National University, Ukraine
2021 — 2024

- Preparation of educational and methodological materials
- Work with digital platforms, documentation, and reporting
- Structuring complex information into clear and logical formats
- Communication with students and administrative departments
- Experience relevant to marketing support, analytics, and research

Team Lead / Customer Communication Specialist
European Debt Collection Agency, Ukraine
2018 — 2019

- Coordination and management of a small team
- Daily communication with clients via phone and email
- Work with CRM systems and internal databases
- Documentation and resolution of complex cases
- High rate of case resolution without legal escalation

EDUCATION

Master’s Degree — Public Administration and Management
Polissia National University, Ukraine
2021 — 2024

Bachelor’s Degree — Computer Science
Polissia National University, Ukraine
2019 — 2021

Junior Specialist — Software Engineering
Berdychiv College of Industry, Economics and Law
2015 — 2019

COURSES & CERTIFICATIONS
- Digital Marketing — Beetroot Academy (2022)
- Cybersecurity Essentials — Cisco Networking Academy
- IT Essentials — Cisco Networking Academy
- Introduction to Packet Tracer — Cisco
- ArcGIS Basic — Polissia National University

LANGUAGES
- Ukrainian — Native
- Russian — Fluent
- English — A2–B1
- Polish — A2