Яна

YANA LUHOVSKA
ENGLISH COACH
Experienced English Coach and Methodologist with over
10 years of teaching and corporate training experience.
Skilled in designing and implementing effective learning
programs for both individual learners and corporate
teams. Demonstrates expertise in English language
instruction, communication coaching, and quality
assessment. Proven ability to inspire progress, develop
staff competencies, and maintain high training standards
across diverse educational environments.

EDUCATION
Kharkiv National Pedagogical University of
H. S. Skovoroda
Master’s Degree in English Language and
Literature (2018 – 2020)
Bachelor’s Degree in English Language and
Literature (2013 – 2018)

CONTACT Courses:
📞 [відкрити контакти](див. вище в блоці «контактна інформація») Basics of Coaching (2021)
Business English & Finance (230 hours, 2018)
✉️ [відкрити контакти](див. вище в блоці «контактна інформація») Chinese Language Course (4 years, 2018)

CORE
EXPERIENCE
COMPETENCIES Freelancer — English Coach
Private and Corporate Training | 01/2012 – present
English Language Teaching (Teens &
Conducted individual and group lessons in General
Adults) and Business English.
Corporate Training & Coaching Designed customized learning programs for
Customer Service Communication students and employees in various industries.
Curriculum & Program Design Delivered communication and customer service
Quality Assessment & Feedback training for logistics professionals.
Organized and moderated Speaking Clubs and
Delivery
role-play sessions.
Employee Onboarding &
Conducted interviews and consultations in English
Development for company teams.
Business English & Speaking Clubs
Leadership & Team Collaboration
Public Speaking & Presentation Skills American Logistic Company- L&D Specialist
Google Workspace & Digital Tools 05/2021 – 02/2022
Managed learning and development
processes for Customer Service teams.
 Conducted QA assessments of support agents’ communication
and compliance with company standards.
Delivered feedback reports and coaching sessions to improve
service quality.
Designed and implemented internal English training for new
employees.
Led workshops on communication with difficult customers and
professional correspondence.

Eruditus Education Center — English Coach / Methodologist
11/2018 – 02/2021
Created and implemented an original training curriculum for
teens and adults.
Authored and published A1–A2 level textbooks used at the center.
Founded and managed Eruditus Summer Camp 2019, expanding
the client base twofold.
Conducted interactive group classes and Speaking Clubs.
Supervised teachers and assisted in content development and social
media management.

MD Solutions — HR Specialist & Interpreter
07/2018 – 10/2018
Recruited and onboarded new employees, managed schedules and
payroll.
Conducted English-language interviews and consecutive
interpretation at meetings.

Happy Family, Kharkiv — Administrator / Interpreter
04/2016 – 05/2017
Translated documentation and conducted consecutive
interpretation during meetings.
Assisted in organizing the manager’s workflow and office
coordination.

Blind Date Project — Event Planner
01/2016 – 10/2018
Planned and coordinated entertainment and networking events.