Особисті дані приховані

Ilona Khyzhniak​
​
Kyiv, Ukraine • [відкрити контакти](див. вище в блоці «контактна інформація») • [відкрити контакти](див. вище в блоці «контактна інформація»)

Education
Kyiv National Linguistic University​ Kyiv, Ukraine
Bachelor of Arts in English and German Translation 2018-2022

Experience
​
King Billy Partners Kyiv, Ukraine (Remote)
Administrative& Sept. 2022 - March 2025
Content Assistant
●​ Reviewed and edited product review content on affiliate websites, ensuring factual accuracy, consistency, and
compliance with brand and SEO standards.
●​ Communicated with affiliate partners to implement content updates, replace tracking links, and set up postbacks.
●​ Edited, localized, and proofread landing page texts to maintain linguistic quality and SEO relevance.
●​ Collaborated with designers to create visually aligned marketing materials, including banners, newsletters, and
landing visuals.
●​ Prepared monthly performance and content reports for internal teams.
●​ Maintained content and partner databases in CRM and affiliate platforms, ensuring accurate data, secure access,
and version control.

King Billy Partners Kyiv, Ukraine (Remote)
Customer Support Representative July 2021 – Sept. 2022
●​ Delivered efficient live chat and email support, handling inquiries with clarity and professionalism.
●​ Assisted users with account setup, verification, troubleshooting, and platform navigation.
●​ Escalated technical issues to appropriate teams, ensuring timely resolution while maintaining a high first-contact
success rate.
●​ Logged interactions and maintained compliance standards through CRM systems.​

Good Guys Builders Ltd. Winnipeg, Canada (Remote)
Customer Support Representative Oct. 2019 – Nov. 2020
●​ Provided virtual administrative support, including email management, calendar scheduling, and digital file
organization.
●​ Coordinated remote meetings and video conferences, preparing agendas and follow-up notes.
●​ Managed project documentation and reports, ensuring accuracy and timely distribution to the CEO.
●​ Communicated with clients, contractors, and internal teams via phone, email, and collaboration tools.
●​ Assisted in preparing invoices, proposals, and contracts using digital platforms.
●​ Monitored project progress and maintained digital records to support management decision-making.
●​ Assisted with supporting the implementation and administration of the Hawk-I GPS punch clock app for workforce
management.
●​ Managed social media accounts, creating content, scheduling posts, and engaging with audiences to enhance
online presence.​
 Skills
Technical: ​

●​ Office & Productivity: Advanced proficiency in MS Office Suite (Excel, Word, Power Point, Outlook, One Drive, MS
Teams), Google Workspace (Calendar, Docs, Sheets, Drive, Forms);
●​ Design & Creative Tools: Figma, Photoshop, Canva;
●​ Project Coordination & Task Management: ClickUp, Nethunt, Trello, Jira, Confluence, Notion;
●​ AI Tools: ChatGPT, Gemini;
●​ SEO & Analytics (Basic): Ahrefs, IncomeAccess, Affilka, Binom.​

Language: Ukrainian (Native), English (Upper-Intermediate), German (Intermediate). ​

Core Competencies:
●​ Strong organizational skills with the ability to manage multiple tasks, projects, and digital records efficiently.
●​ High attention to detail, ensuring accuracy in content, reports, and databases.
●​ Effective communicator, able to collaborate with colleagues, clients, and partners clearly and professionally.
●​ Proactive problem-solver, capable of identifying issues and finding practical solutions quickly.
●​ Skilled at time management and meeting deadlines in fast-paced, remote work environments.
●​ Adaptable and quick to learn new tools and software, including CRMs, project management platforms, and social
media tools.
●​ Team-oriented, with experience working across departments to achieve project goals.
●​ Professional and discreet when handling sensitive information.
●​ Customer-focused, ensuring questions are answered and issues are resolved promptly.​
​

​