Valeriia

SUMMARY
HR candidate with a technical background in QA and Project Management and
a degree in the social-humanitarian field.
My technical background allows me to communicate effectively with
technical roles, supporting accurate candidate assessment and smoother
onboarding. My experience as an assistant restaurant administrator
strengthened my people-facing skills, including daily communication with staff
and clients, candidate screening, conflict resolution, and operational
coordination in a fast-paced environment.
I combine linguistic education with a strong interest in psychology and human
behavior to evaluate soft skills and support conflict mediation. Have
knowledge in English and German and currently completing HR training
module to build a strong foundation in recruitment and talent management
practices.

VALERIIA
PROFESSIONAL EXPERIENCE
Quality Assurance Specialist & Project Manager

SHANTARENKO
2024-2025
Partially acted as Project Manager, facilitating team workflows,
productivity, and mental support
Conducted detailed analysis of user behavior, identifying pain points
HR Manager and improvement opportunities
Gained experience in AI, IT sector, collaborating on product launches,
providing stakeholders support, and ensuring high-quality service
CONTACTS standards.
Created structured documentation, guidelines, and reports in English for
[відкрити контакти](див. вище в блоці «контактна інформація») internal and external teams
Communicated clearly with cross-functional teams to resolve issues
[відкрити контакти](див. вище в блоці «контактна інформація») efficiently
Ensured product quality aligned with customer expectations
LinkedIn
Collaborated closely with product, support, and business teams to
improve user experience and satisfaction
Telegram
Used AI for rapid backup and automation of routine reports
Kharkiv, Ukraine Restaurant Administrator
Krewelshof Restaurant 2023-2024

Participated in staff selection, including candidate screening and initial

EDUCATION interviews
Provided daily customer and staff support in a fast-paced environment
Mate academy Coordinated events, including planning, scheduling, and budget
2026 management
HR Manager Handled sensitive customer data, payments, and reservations with
discretion
2025
QA Engineer Coordinated staff workflows and ensured smooth daily operations
Maintained high service standards and supported brand reputation
National Technical University
«Kharkiv Polytechnic Institute»
SKILLS
2025
Master’s Degree – Social & Deep personal interest in psychology, human behavior, management
Humanities Field (Linguistics) Empathy and people-oriented mindset
Active listening and effective questioning
Ability to read non-verbal cues
LANGUAGES Advising clients and providing personalized, empathetic support
Multichannel communication (email, chat, social media)
Ukrainian - Native Collaboration with cross-functional teams: PMs, sellers, developers,
designers, and stakeholders
English - Proficient (B2+)
Experience in administrative tasks and client data management
Experience with generative AI tools (ChatGPT, Midjourney, Claude) for
German - Basic (B1)
content generation, automation processes
MS Office, Confluence, Click-up