Olha

OLHA LOBODA
Finance Operations Specialist | AR & Billing Process Lead
Freiburg im Breisgau, Germany| Remote

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Finance Operations and Accounts Receivable specialist with hands-on control over cash flow operations in a $45M+
annual revenue company.
Specialized in payment systems, billing control and collection workflows; managed high-value invoices ($5,000–$7,000
average ticket) and coordinated 4,000+ monthly AR flows.

KEY SKILLS:
Payment & AR Operations: Billing & Invoicing | Accounts Receivable | Debt Collection | Payment Reconciliation |
Dispute Resolution
Processes & Tools: SOP Development | AR Optimization | Escalation Workflows | ServiceTitan | Wells Fargo | PayPal /
ACH / Credit Card
Leadership: Team Training | Onboarding | Process Documentation | Performance Control

LANGUAGES: English - C1(Advanced) German - A2(Elementary) Ukrainian -Native Russian -Native

PROFESSIONAL EXPERIENCE

Fuse Service Inc. USA (Remote)
Accounts Receivable & Debt Collection Lead 03/2022 – 01/2026

• Built and launched the Accounts Receivable department from scratch, defining workflows, escalation rules and
performance standards
• Managed end-to-end Accounts Receivable operations for 3,500+ invoices per month, including payment posting,
invoice adjustments, and balance reconciliation within a $45M+ annual revenue business
• Reviewed, corrected, and supplemented invoices and payments to resolve complex billing discrepancies
• Coordinated debt recovery cases with external collection agencies and legal partners
• Prepared internal AR reports and balance summaries for management and cross-functional teams
• Personally managed high-value invoices ($5,000–$7,000 average ticket)
• Lead and trained 3 AR specialists; owned escalation and complex billing/payment resolution

Fuse Service Inc. USA (Remote)
Operations Executive Call Center Lead Deputy 08/2019 – 02/2022

• Controlled inbound and outbound customer communication flows reaching 4,000–5,000 calls per month,
stabilizing service scheduling and reducing escalations
• Streamlined appointment coordination and technician dispatch workflows, improving service flow predictability
• Acted as primary escalation owner, reducing unresolved customer cases and improving internal resolution
turnaround
• Maintained call quality scores above 90% across multi-location operations
• Built onboarding and training workflows for 12+ operators, ensuring long-term retention (7–8 retained long-term,
including current Call Center Lead)
Accent Bank Ukraine (On-site)
Client Service and Banking Operations Specialist 09/2018 – 08/2019

• Provided in-branch customer service and support for retail banking clients
• Performed cashier duties as a backup teller, handling cash transactions and daily reconciliations
• Sold and serviced banking products, including insurance, loans, credit cards, and deposits
• Consistently met and achieved individual KPIs and sales targets
• Supported customers via phone and in-person, resolving account- and payment-related inquiries

Watsons (DCUkraine) — Ukraine (On-site)
Sales Associate Store Manager 10/2016 – 08/2017

• Rapidly promoted from sales associate to store management role within the first 6 months
• Managed full store operations, overseeing a team of 6 employees
• Handled staff recruitment, onboarding, training, scheduling, and performance management
• Managed daily sales operations, merchandising, and product placement
• Oversaw cash handling, end-of-day cash reconciliation, and operational reporting
• Ensured achievement of sales targets and compliance with company standards

EDUCATION
Master’s Degree in Finance, Taxation, Banking and Insurance Kryvyi Rih Ukraine | 2018 – 2020
Economic Institute, Kyiv National Economic University

Bachelor’s Degree in Finance and Credit Ukraine | 2014 – 2018
Kryvyi Rih Economic Institute, Kyiv National Economic University

CERTIFICATIONS & TRAINING

Certified Debt Collection Professional American Institute of Finance and Banking online | 2025

Accounting from Beginner to Advanced.Professional Accounting Training online | 2025

Internal Operations & Leadership Training Fuse Service Inc. online | 2022-2025