Софія

VINNICHUK SOFIIA
OPERATIONS MANAGER

CONTACTS ABOUT ME
Manager with 5 years of professional experience.
[відкрити контакти](див. вище в блоці «контактна інформація»)
Specialized in organizing and managing operational
[відкрити контакти](див. вище в блоці «контактна інформація») processes and client communication. Results-oriented,
[відкрити контакти](див. вище в блоці «контактна інформація») with strong analytical and creative thinking, and the ability
vinnichuk-521663374 to resolve non-standard and challenging situations.

EDUCATION MY EXPERIENCE
TRACKING MANAGER
National Transport University (NTU), Kyiv
iTake Express LLC
Master’s Degree in Transport and September 2021 - June 2022
Information Technologies
I worked in the logistics field as a manager responsible for
Organization of International handling shipments from the moment a tender was received
Transportation through loading and final unloading. I maintained constant
communication with company partners (brokers) and clients
PROFESSIONAL SKILLS
(drivers) via written correspondence and phone calls in English.
Working with documentation (RC,
OPERATIONS MANAGER
POD, BOL) iTake Express LLC
June 2022 - March 2024
Monitoring plan execution, time
Developed monthly goals and plans for dispatchers to
management increase company profitability
Client communication (including in Created a bonus system that motivated the team to
achieve KPIs
English), teamwork
Prepared training materials, conducted internal trainings,
Dispatching, logistics, document and administered tests for the team
Partially responsible for financial monitoring: checked cargo
management
payments through factoring companies and resolved
Canva, Google Workspace, Notion, disputed or delayed transactions
Microsoft Word, Excel ASSIST MANAGER
LOGIFUSION
Organizing a comfortable and efficient
April 2024 - July 2025
working environment for the team
Organized team-building events, corporate gatherings,
discussion sessions, and initiated employee engagement
LANGUAGES traditions (birthdays, greetings)
Ukrainian — Native / Fluent Ensured smooth and uninterrupted office operations.
Trained new employees in the company
English — Upper-Intermediate (B2)
Partially responsible for financial monitoring
B2B SALES DISTRIBUTOR REPRESENTATIVE
RIFBAR (NDA)
August 2025 -January 2026

Managed the full sales cycle for B2B clients
Worked with CRM systems
Gained experience handling both inbound and
outbound leads
Supported clients during onboarding and the
initial stages of product usage