Babchuk

VALERIIA BABCHUK
Experienced Product Owner | Tech Project Management
E [відкрити контакти](див. вище в блоці «контактна інформація»)  [відкрити контакти](див. вище в блоці «контактна інформація») q [відкрити контакти](див. вище в блоці «контактна інформація») q t.me/inthedarkisee  Prague, Czechia

SUMMARY LANGUAGES
Product Owner with 4+ years of experience in product development and team English Upper-Intermediate (B2)
leadership. Skilled in defining product vision, aligning business and customer
needs, and delivering user-focused solutions. Experienced in scaling processes, Ukrainian Native
improving workflows, and driving cross-functional collaboration. Strong track
record in optimizing product performance and preparing solutions for business
growth and scalability. Russian Native

EXPERIENCE ACHIEVEMENTS
Product Owner & Strategic
Improved product stability by decreasing Data
Playson
and Dashboards incidents from 8-9 to ~0 per
02/2024 - Present Remote month by collaborating with developers to
Managed product development lifecycle, balancing scope, quality, and address at least 3 recurring issues.
deadlines to achieve business impact.
• Collaborated with stakeholders to gather and refine requirements,
translating them into clear product features that enhanced customer b Effective
Facilitated clear communication among all
satisfaction.
stakeholders, implemented process
• Partnered with business teams and developers to clarify use cases,
automation and UI improvements, which
streamlining workflows and boosting delivery efficiency.
reduced task completion time by 2x and
• Defined acceptance criteria and ensured feature quality throughout the
enhanced overall team efficiency.
development lifecycle.
• Proactively identified risks and potential blockers, enabling smooth and
timely project progression. k Analytical
Reduced issue resolution time by 25% by
Team Lead implementing preventive configuration
controls for markets.
Playson
02/2023 - 02/2024 Remote
Collaborated with developers to identify recurring issues and improve product
stability.
EXPERTISE
• Led a cross-functional stream, optimizing access control and workflow
Project & Customer Management Agile
processes.
• Acted as a bridge between users, business, and development teams,
ensuring fast and effective solutions. Stakeholder Management Prioritisation
• Implemented process improvements that reduced resolution time and
improved team performance.
Market Analysis and Research API

Technical Support Engineer
Playson
02/2022 - 02/2023 Remote
SKILLS
Delivered end-to-end support for software and hardware systems, ensuring Project management
smooth client operations.
Scrum, Kanban, Waterfall
• Handled advanced technical support cases across multiple systems.
• Delivered customer-focused solutions, increasing user satisfaction and
retention. Management Software
• Partnered with internal teams to escalate and resolve complex cases, Jira, Confluence, Miro
reducing downtime for clients.

Technical Support Engineer Technical and BI technologies
Epom Redash, Zoho, Github, Postman, Grafana, AWS,
Datadog
12/2019 - 01/2022 Kyiv, Ukraine
Acted as a trusted advisor to clients by offering customized solutions that
addressed unique business needs.
• Enhanced customer experience by providing proactive guidance and CERTIFICATION
adapting solutions to specific business needs.
Certified Product Owner Course
Completed comprehensive Product Owner training
from Scrum Alliance.
EDUCATION
Bachelor in Automation and Computer-Integrated Public Speaking
Technologies Undertook public speaking training to enhance
engagement and presentation effectiveness.
Igor Sikorsky Kyiv Polytechnic Institute
09/2016 - 06/2020 Kyiv, Ukraine