Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/16872805/

Досвід роботи

Leading Specialist: Assessment, Training and Development

з 06.2024 по 06.2025 (1 рік)
Алло, Дистанційно (Роздрібна торгівля)

-curating a development program for experienced managers: to improve the competencies that the company focuses on

-organizing online trainings with interesting interactives for practical processing of the material (brainstorming, strategy sessions, business games, quests, debates, role-playing games, group cases, etc.)

-creating online courses (tests, simulators, trainers, quizzes, presentations, screencasts, video courses, etc.)

-participating in organizing and conducting employee evaluations: assessment centers, 180/360, professional and psychological testing, group and individual cases, competency assessment

-planning strategic goals, objectives and budget for the month/year by direction

-participating in developing training materials for veterans

-providing feedback to participants in the development program and subordinate employees

-keeping statistics and success of student groups, creating a schedule

-collecting feedback from development program participants

-communication with different departments, formation of training requests, collection of feedback from customers

-creation of educational online games for employees: to improve their skills and unite teams

Training specialist

з 11.2019 по 11.2021 (2 роки)
Global Bilgi, Запоріжжя (Телекомунікації, зв'язок)

-organization of online and offline trainings

-creation of online courses (tests, simulators, trainers, exams, presentations, screencasts, video courses, etc.) on the iSpring platform

-training of new employees

-posting recruitment ads, including on social networks

-conducting interviews among new employees and experienced employees

-providing feedback

-adaptation of new employees

-participation in strategic sessions of the company, with budget planning and tasks for the year

-control and evaluation of the work of trainers

-calculation of monthly bonuses for trainers and assistants

-keeping statistics and success of student groups

-communication with the main customer, Turkish Airlines, supporting their ideas and requests, changing training materials, at the client's request

-development of a schedule for groups

-preparation of a schedule and tasks for trainers

-creation of educational online games for call center employees to improve their skills and build team cohesion

Customer support representative

з 08.2019 по 11.2019 (4 місяці)
Global Bilgi, Запоріжжя (Телекомунікації, зв'язок)

-work in the office in Zaporizhzhia and remotely
-work as a contact center operator on the "Turkish Airlines" project
-support for airline passengers from all over the world on three incoming lines: English, Ukrainian, Russian
-most calls (80%) — English
-sale, reissue and refund of tickets, financial settlements
-sale of additional services
-consultation of passengers regarding flights
-work in the internal booking system, and with third-party programs and sites
-compliance with established procedures and quality standards
-continuous training and development of professional skills

Vocalist, event manager, band leader

з 07.2002 по нині (23 роки 7 місяців)
Self-employed (holiday events, concerts), Ukraine, Bahrain, Kuwait, UAE (Dubai, Abu Dhabi, Fujairah) (Шоу-бізнес, мистецтво, культура)

I have experience as a vocalist, event manager and band leader in different cities of Ukraine and abroad.
My responsibilities: organization of turnkey events; selection of musicians, choreographers, artists of other genres, planning of repertoire and performances; holding celebrations (in three languages: Ukrainian, English, Russian); independent preparation: idea, script writing; vocals (in 8 languages).
I successfully manage a team of diverse artists, ensuring high quality of performances. My task is to create an atmosphere that meets the needs and expectations of the audience, which leads to successful performances and positive reviews.

Освіта

Kyiv Municipal Academy of Circus and Variety Arts

Variety. Artist-Vocalist, Київ
Вища, з 2005 по 2009 (4 роки)

Додаткова освіта та сертифікати

Target. Atom University

2021, 1 місяць

AI-Creator. ALPI. Franch-AI

2025, 3 місяці

Знання і навички

• Застосування штучного інтелекту
• LMS
• Operational CRM
• Confluence
• Open Broadcaster Software
• Worksection
• Soft skills
• Емпатійність
• Емоційний інтелект
• User ChatGPT
• MS Excel
• MS Word
• Користувач Internet
• MS PowerPoint
• Email
• Skype
• Trello
• Zoom
• Google
• Instagram
• MS Teams
• Уміння аналізувати
• Фотографія
• Google Ads
• Google Analytics
• Google Meet
• Miro
• Реклама
• Навик організації та проведення онлайн та оффлайн тренінгів
• Навички публічних виступів, сценічна мова
• Відмінні письмові та вербальні навички спілкування
• Сорсинг та рекрутинг
• Складання сценарію
• Акторська майстерність
• Адаптація ньюкамерів, онбордінг
• Навик створення та проведення бізнес-ігр
• Саморозвиток
• Проведення тренінгів
• Управлінські навички
• Робота в команді
• Проведення презентацій
• Аналіз роботи персоналу
• Розробка плану навчання
• Систематизація процесів
• Самостійне прийняття рішень
• Управління персоналом
• Гейміфікація
• Canva
• Collaborator
• Здатність до навчання

Знання мов

• Англійська — вище середнього
• Українська — вільно

Додаткова інформація

Key skills:
• Processing customer text messages
• Providing advice on products and services
• Solving customer problems via chat
• Providing a high level of service
• High speed typing from the phone and PC without errors
• Maintaining reporting and documentation on requests
• Supporting customers in the purchasing process
• Conducting customer satisfaction surveys
• Monitoring chats for compliance with service standards
• Developing standard responses to frequent requests
• Training new employees to work in chat
• Possession of soft skills, and experience in their development in personnel and managers
• Excellent written and verbal communication skills
• Leadership qualities
• Management, development and assessment of the team
• Systems thinking
• Orientation to the external and internal Client

Personal qualities:
communication skills, activity, ambition, initiative, responsibility, honesty, enthusiasm, desire to develop and not stop there

Computer skills:
Microsoft suite
Google suite
Email: Gmail, Outlook
LMS: iSpring, Campus, Collaborator
CRM: Zoho, Bitrix24, Confluence, Jira, Trello
Video communication: Zoom, Google Meet, MS Teams, Skype
Whiteboards: Miro, Zoom
Presentation creation: PowerPoint+iSpring, Canva, Gamma
Video editors: CapCut, Clipchamp, InShot, Canva
Website builders: Gamma, Notion, Canva
Social networks, messengers

Artificial intelligence:
Neurolinguistic networks: chatGPT, Claude, Gemini
Photo creation: Midjorney, Krea, Sora
Video creation: Kling, PixVerse, Midjorney, Veo3, Sora
Avatar creation: Hedra, HeyGen, Captions
Sound and song creation: Suno, ElevenLabs
Creation presentations: Gamma, Pitch
AI programs for commodity business
Chatbots