Особисті дані приховані

Oleg Lukash
[відкрити контакти](див. вище в блоці «контактна інформація»), [відкрити контакти](див. вище в блоці «контактна інформація») , Telegram @LaurentYSL, [відкрити контакти](див. вище в блоці «контактна інформація»)
Project / Delivery Manager Professional Summary
Operations & Process Specialist with 5+ years of experience in IT, building structured, scalable, and transparent internal processes for distributed teams across Canada, India, Ukraine, and the EU. Expert in workflow design, RAID visibility, KPI reporting, and cross-team coordination, bringing clarity and predictability to complex, unstructured environments. Known for analytical thinking, operational ownership, and connecting people, information, and processes into coherent, high-performing systems. Languages English - Upper-Intermediate Ukrainian — Native Russian — NativeKey Achievements
• Built and stabilized internal operations for distributed IT teams by introducing clear workflows, centralized RAID tracking, and transparent reporting.

• Increased delivery predictability by uncovering hidden dependencies and reconnecting fragmented ownership across engineering, QA, and operations.

• Improved operational data quality by standardizing Jira workflows and documentation (+25% reporting accuracy).

• Ensured operational continuity in high-risk situations by resolving undocumented technical dependencies and coordinating cross-functional support across time zones.
Core Competencies
Operations Management • Process Coordination • Workflow Design & Optimization KPI & RAID Reporting • Documentation Standards • Agile / Scrum Support Risk & Dependency Tracking • Internal Stakeholder Communication Change Enablement • Continuous Improvement • Cross-Team CoordinationTools & Methods
Jira • Confluence • Trello • Miro • MS Project • Google Sheets • ERP Systems • Agile / Scrum • SDLC • Process Mapping • KPI Dashboards • RAID LogsProfessional Experience
Business / Technical Analyst, Scrum Master
Deloitte | Toronto, Canada — Aug 2022 – Apr 2024
• Coordinated operations for a nationwide retail compliance initiative across Canada and India (50+ stakeholders).

• Maintained centralized RAID reporting as a single source of truth for risks, dependencies, and blockers.

• Improved process predictability by identifying hidden dependencies and reconnecting knowledge owners across teams.

• Standardized Jira workflows and delivery documentation, improving reporting accuracy by 25%.

• Built KPI dashboards to increase visibility of delivery status and sprint health.
Impact: Restored control and predictability in a fragmented delivery environment.
Project Manager
FreshTech | Kyiv, Ukraine — Mar 2021 – Apr 2022
• Coordinated internal operations for CRM and monitoring systems (10+ specialists).

• Resolved a critical Zoom + AWS integration issue after original developer left with no documentation.

• Translated technical needs into structured requests and coordinated with 10 Zoom Support departments.

• Created structured Jira workflows to improve task visibility and accountability.

• Supported real-time technical operations across US time zones.
Impact: Prevented delivery disruption under high uncertainty and demonstrated operational ownership.
Scrum Master / Process Support Analyst
StarLadder | Kyiv, Ukraine — Jan 2020 – Oct 2020
• Built core product documentation used by Development, QA, and PM teams.

• Created a centralized knowledge base to support onboarding and cross-team alignment.

• Supported Agile processes with a focus on transparency and continuous improvement.
Impact: Established a knowledge system that became the operational backbone for multiple teams.
QA / Process Assistant
Kuehne + Nagel | Ukraine — Dec 2018 – Mar 2019
• Created QA and test documentation for WMS systems.

• Identified data gaps and process inconsistencies.

• Improved data validation accuracy by 15%.
Assistant Project Manager
IDAP | Kyiv, Ukraine — Feb 2018 – May 2018
• Supported internal coordination for multiple web applications.

• Maintained schedules, documentation, and internal reporting.

• Improved task visibility and communication flow between teams.
Operations Support (Logistics & Freelance)
Canada / Slovakia — 2024 – 2025
• Maintained workflow reports and documentation in logistics environments.

• Supported operational consistency and reporting accuracy.

• Assisted teams with daily coordination and process discipline.
Education & Certifications
• M.Sc. Information Management Systems and Technologies — Kyiv National University of Trade and Economics

• B.Sc. Computer Science — Ukrainian State University of Finance and International Trade

• Microsoft Certified: Azure Fundamentals (AZ-900)