Olena

OLENA POLUNINA
SALES MANAGER
Kyiv, Ukraine | [відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація») |
LinkedIn: [відкрити контакти](див. вище в блоці «контактна інформація»)
PROFILE
Senior Sales Manager with 3.5+ years of experience working with international clients across
Europe, the US, and other global markets. Strong track record in full-cycle sales, from first
inbound inquiry to deal closure, KPI delivery, and revenue growth.
Used to high lead volumes, emotionally driven decisions, and clients making urgent, high-stakes
choices. Confident communicator with a practical sales mindset, focused on conversion, trust, and
results. Fluent English, CRM-driven workflow, and able to prioritise client communication
efficiently within structured workflows
CORE COMPETENCIES

• Full Sales Cycle Ownership • Inbound Lead Qualification & • KPI, Revenue & Conversion
• B2B & B2C Sales Conversion Targets
• High-Value Deal Closing (€3K-€12K+) • Negotiation & Objection Handling • High Emotional Intelligence &
• CRM Management & Pipeline Control • Upselling & Cross-Selling Empathy

PROFESSIONAL EXPERIENCE

1. Senior Sales Manager
Chern & Co Ltd. Ireland | Remote | Aug 2022 – Present
Own end-to-end business development and enterprise sales for international founders, SMEs, and
corporate clients across Europe, the UK, and the US. Lead the complete commercial cycle from
qualification and discovery through solution structuring, negotiation, and long-term account growth,
working with complex operational, legal, and compliance-driven service models.
Core Responsibilities
Own the full sales cycle: initial inquiry, qualification, needs assessment, solution presentation,
objections, closing
Communicate with clients via phone, chat, and email, adapting tone for different client types and
stress levels
Process inbound leads and maintain accurate client profiles in CRM (pipeline stages, follow-ups,
notes, next steps)
Keep momentum in longer decision cycles through structured follow-up and clear next-step planning
Apply upselling and cross-selling where relevant to increase deal value
Collaborate with internal legal, accounting, and operations teams to ensure smooth handover after
deal confirmation
Key Achievements
Increased year-over-year revenue by 80%+ by improving qualification and conversion practices
Grew average closed deal value by 20%+ through upselling and cross-selling
Closed 100+ international deals, including high-value and multi-stage transactions
Maintained a stable pipeline with consistent follow-through and predictable outcomes.
2. Deputy Head of International Department
Kyiv Medical University | Apr 2018 – Aug 2022
Worked directly with international students throughout enrollment, onboarding, and ongoing support.
This role built strong client communication skills and the ability to handle emotionally sensitive cases
under time pressure.
Key responsibilities:
Acted as the primary contact point for international students, providing continuous guidance and
support throughout their studies.
Consulted international applicants, clarified options, managed expectations, and resolved concerns
Handled urgent and emotionally charged situations requiring calm, structured communication
Coordinated across internal teams to ensure timely and accurate outcomes
Results:
Improved onboarding efficiency by 25% through structured communication and process clarity
Improved the system for tracking international students' academic performance, enabling proactive
support and increasing student retention rates
3. Founder & Entrepreneur
2012 – 2018
•Founded and scaled an exclusive distribution business representing a leading children's brand in Ukraine,
achieving a loyal customer base exceeding 500 recurring clients.
• Independently managed customer engagement, negotiations, and order fulfillment processes.
•Utilized digital marketing platforms, including social media and online communities, for organic growth and
consistent revenue generation.
Key Achievements:
Successfully built a sustainable business model achieving consistent monthly revenue through effective
digital engagement and tailored customer strategies.

EDUCATION

Master's in Philology
Horlivka State Pedagogical Institute for Foreign Languages
Master's in International Economics & Finance
Interregional Academy of Personnel Management

LICENSES & CERTIFICATIONS

AML Updates – Webinars with Graded Assessment RegSol
Issued Mar 2025

TECHNICAL SKILLS & LANGUAGES

CRM Systems: Bitrix, HubSpot, Amo CRM
Tools: Google Workspace, Microsoft Office
Languages: English (C1), German (A2), Ukrainian & Russian (Native)

Open to fully remote roles in Sales management, focused on consultative client relationships,
sustainable revenue growth, and clear business impact.