Особисті дані приховані

ALEXANDER

SIDLETSKYI
Operations Manager | Project Manager | Business analyst | Delivery Manager

Professional experience
Chief Operating Officer 2024 - 2025 I have over 10 years of experience
in various business areas. I have
Armada Home Services (USA) worked both in a team and
Responsibilities: Achievements: independently. I have experience as
a sales manager, team leader, head
Organization and control of operational Implemented an effective service order of sales department, and operations
processes in the company.
management system for the company, which director. I can easily create sales
Optimization of processes and staff work reduced service delivery times.
texts, email newsletters, business
schedules.
Optimized personnel processes, which presentations, and one-page
Implementation of quality standards and increased the number of services performed websites using website builders. I
monitoring of their compliance.
without compromising quality.
can independently create an MVP
Cost management and resource optimization Improved quality control standards, which led product without a team or
to improve efficiency.
to increased customer satisfaction.
supervisor. Configure CRM systems
Interaction with customers and partners to Reduced the company's operating costs to meet basic business needs.
improve service levels. without compromising productivity.

Head of Sales Department 2023 - 2024 Software
Freezvon (Worldwide)
CRM:

Responsibilities: Achievements: Pipedrive

Managing the sales department and developing Formed an effective sales and lead generation Monday

the lead generation team.
team with high performance indicators.
Hubspot

Recruiting, training, and onboarding new Implemented an automated email distribution AmoCRM (Kommo)

employees.
system, which increased conversion rates.

Developing and implementing lead generation Optimized the lead generation process, which Trello

strategies.
improved the quality of incoming applications.
Workiz

Creating marketing email campaigns and Improved the employee training process, Gohighlvl

automating processes.
reducing the time to productivity to 1 week.
ServiceTitan

Optimizing the sales funnel to increase Increased the company's total sales through
conversion rates. optimization of scripts and CRM processes. Bitrix24

Planning:

Head of Sales Department 2021 - 2023 Google Calendar

Tecor / E-Hold, (Worldwide) Google Sheets

Miro

Responsibilities: Achievements: Notion
Processing incoming requests for software I studied a lot of information about the Design:

development from clients.
principle of working with a team of developers,
Processing and further cooperation with warm was able to implement it and manage a team of Figma

clients referred by management.
developers.
Canv a

Conducting presentations for both the I implemented new tools into the company's Procreate

company and partners.
workflow, as well as into our clients' processes.

Writing sales texts.
Created presentations for partners and large Adobe Photoshop

Conducting personal negotiations with large companies, and also acted as a speaker to Sora AI

clients.
close deals.
Midjourney AI
Forming a database of tools for further study Acted as a consultant for foreign investors
with the aim of developing the company. wishing to start their own crypto business.
Business Development Manager 2020 - 2021 Skills
Partida (p2pb2b.io), (Worldwide)
Public speakin g

Responsibilities: Achievements:
Business analysis

D eveloping growth strategies and plans for I signed an agreement with a project created
Design development

companies interested in listing on the from scratch by the company I represented.
Creating sales-oriented texts

exchange.
We posted a project that was already listed on Team motivation

Managing relationships with existing clients.
5+ exchanges that wanted it for free, and I
Operational processes
Expanding the exchange's client base.
made them pay 1 BTC.

Knowledge of the products offered by the I followed all the projects that came my way

exchange.
and said they weren't interesting, so that gave

Writing business proposals for new projects on me more results. Qualities
emarket, as well as for existing ones.

Identify project needs based on their weekly
R esponsibility

pages.

Reporting on successes and areas for Communicative skills

improvement. Punctuality

Energy

Sales Manager (Outbound Calls) Creativity

2019 - 2020
Quick learner

Home Alliance , (USA)
Strategic and critical thinking

Responsibilities: Achievements:

Outbound calls to customers who have already

used our services, encouraging them to use our
Made 80-120 calls per day.

Hired 23 new technicians.

Hobbies
services again.
Scheduled 4-8 meetings per day with new

Outbound calls to customers who have filled clients.
T ime management

out a form on the website or made a Yelp Self-development

request for a service.
FPV drones

Outbound calls to customers who have never
Training

used our services but are interested after

renovating their home.
Motorsport

Tattoos

Books

Logistics broker / Dispatcher 2018 - 2019
Time with loved ones
Goldstart Carriers , (USA)

Responsibilities: Achievements:

Communicated with customers to record Since the company itself had only just been

shipment details, coordinate delivery times, established, I did all the work from scratch.

and discuss any special handling issues.
I had a team of six people whom I mentored, in

Set up driver routes.
addition to my own cargo and trucks.

Generated leads and attracted new potential I managed eight to ten trucks for transporting

customers.
cargo and was also a mentor to my team.

Provided customers with delivery quotes.
I had a good understanding of the states, cities,

Booked orders with carriers.
and streets.

Helped prepare carriers for shipments.

Logistics broker 2017 - 2018

Landstar Carriers (Logity) , (USA)

Responsibilities: Achievements:

Generating potential customers and attracting Hundreds of shipments were picked up and

new potential customers, as well as developing delivered to the US under my supervision.

a sales channel for new downloads.
I created my own database of customers and

Identifying and selecting reliable carriers for drivers, which allowed me to provide work for

delivery.
drivers and help customers transport their

Providing customers and drivers with price cargo.

quotes for cargo delivery.
I gained many contacts in the US.

Booking orders for carriers.