Особисті дані приховані

Valeriia Kyzyma
Location: Ukraine, Kyiv
Phone: [відкрити контакти](див. вище в блоці «контактна інформація»)
E-mail: [відкрити контакти](див. вище в блоці «контактна інформація»)

Junior Project Coordinator
Skills: Project Coordination, Resource Scheduling, Team Leadership, Onboarding & Mentoring, CRM Management
(Custom systems), Conflict Resolution, SPIN Methodology, Zoom Administration, Google Workspace, High Stress
Tolerance, Rapid Adaptability, Attention to Detail.

Languages: Ukrainian (Native), English (Upper Intermediate).

Summary:
Junior Project Coordinator with a technical background in Cybersecurity and nearly a year of experience in process
management and team leadership. Proven ability to coordinate complex educational projects, manage team resources
during crisis periods, and optimize operational workflows. Focused on delivering stable results through effective
communication, task prioritization, and technical adaptability.

Experience:
Client Relationship Manager at Project 12 (EdTech English Language School), February 2025 – Present (11 months)

Project Description:

Educational operations and student lifecycle management within a leading, high-traffic language school network.
The project focused on synchronizing hybrid learning models for a large student base and ensuring service
continuity during a period of organizational transition. The role evolved from direct client relationship
management to leading team workflows and synchronizing complex schedules during a major organizational
restructuring.

Technology: Custom CRM, Zoom, Google Workspace (Sheets/Docs).

Key Responsibilities:

 Managed the end-to-end student lifecycle by monitoring engagement metrics and proactively addressing
individual student concerns to maintain high satisfaction and retention rates. By analyzing student progress and
feedback, I developed personalized solutions that ensured long-term loyalty to the school network during
transition periods
 Took over team-leading functions during a crisis, including developing shift schedules and allocating tasks for the
management team to ensure project continuity.
 Managed the logistics for virtual sessions by acting as the central coordinator between students and teachers.
This involved creating and maintaining schedules to prevent resource conflicts, setting up digital meeting spaces,
and ensuring all access credentials were distributed correctly to participants. I monitored live sessions to provide
immediate technical assistance for platform-related issues, handled the synchronization of materials, and
proactively communicated any schedule updates or technical requirements to ensure a seamless experience for
all users.
 Led the full onboarding of three new team members by developing practical step-by-step manuals, conducting
live shadowing sessions to demonstrate daily operations, and holding regular Q&A meetings to resolve their
questions. In addition to internal CRM systems and communication standards, I guided them through real-world
case studies to practice problem-solving, supervised their initial tasks to ensure quality control, and provided
 consistent feedback to help them understand the project’s internal workflows and start working independently
faster.
 Utilized a custom CRM to track project efficiency and student retention metrics.

Key Achievements:

 Maintained 100% operational stability during a significant downsizing and project transition period by optimizing
resource allocation.
 Successfully adapted to and optimized workflows within a proprietary custom CRM, improving the speed of client
request processing.
 Effectively resolved complex organizational and client issues, maintaining high student loyalty despite project-
wide changes.

Education:

Master’s Degree in Cybersecurity, Taras Shevchenko National University of Kyiv, 2024–2026 (2 years).

Relevant Studies: Reverse engineering, Forensic analysis, Information security management, Audit of information
systems.

Bachelor’s Degree in Cybersecurity, Taras Shevchenko National University of Kyiv, 2020–2024 (4 years).

Relevant Studies: OS & Computer Architecture, Algorithms & Data Structures, Windows & Linux Administration,
Computer Networking, Programming (С#, C++, Python), OOP, SQL, Cryptography, Secure access technologies,
Information security management, Information Protection in Distributed Systems, OSINT Technologies, Phishing
Analysis, Regulatory and Legal Support of Information Security in Ukraine.