Аліна

ALINA
HONCHARENKO
26 MAY 1999
GUEST SERVICE AGENT
I am a hard-working and professional worker with
experience at a hotel area. Customer service and
willingness to learn skills. Team player with an eye for
detail.
EXPERIENCE
GUEST RELATIONS AGENT
LUJO HOTEL BORUM
[відкрити контакти](див. вище в блоці «контактна інформація»)
april 2024 - current position
(WhatsApp)
cater to all guests needs, from hotel services and reservation
[відкрити контакти](див. вище в блоці «контактна інформація») procedures to answering any questions (work with requests and
complaints )
Ukraine, Sumy evaluating everyday status of all hotels and coordinate with various
departments such as reservation, sales and valet to ensure optimal
[відкрити контакти](див. вище в блоці «контактна інформація») level of guest satisfaction
administering all guests complain and resolve all issues
honcharenko-0190b0237
appropriately and within time limit
proudly promote the hotel facilities, looking for opportunities to
SKILLS enhance a guest's stay through up-selling
WELCOME GIRL
Compassion Time Rixos Premium Bodrum
Excellent customer service may 2023 - october 2023
Attention to details
welcome guests as they enter the hotel lobby with a warm and
Problem-Solving riendly demeanor
Computer Literacy assist guests with the check-in process, ensuring a smooth and
Ability to multitask efficient experience
answer any questions they may have about room reservations,
Resistance to stress
hotel policies, or local attractions
monitor the lobby for any safety or security concerns and report
any issues to appropriate personnel

EDUCATION DISPATCHER
HIGHER EDUCATION TK&DA Logistics LLC August

MASTER´S DEGREE 2022 - February 2023
Yaroslav Mudryi National Law responsible for planning, scheduling, and coordinating the
University movement of freight
work closely with drivers and customers to ensure a high level of
2016 - 2022 customer service and satisfaction
responsible for maintaining accurate records of all shipments,
deliveries, and pickups
answer all incoming customer calls promptly and professionally
LANGUAGES
English INFORMATOR IN SPA
The Inn Resort Hotel&Spa
Russian
Ukrainian may 2022 - september 2022
greets and registers guests entering the spa
provides the Spa managers with administrative and clerical
support including word- processing, typing, e-mailing, filing,
data-entry, faxing, copying, corresponding, answering
telephones, processing mail, taking notes and/or dictation,
making travel arrangements and performing other general
office duties