Аліна

💼 ALINA ZHURAVEL
📧 Email: [відкрити контакти](див. вище в блоці «контактна інформація»)
📱 Phone: [відкрити контакти](див. вище в блоці «контактна інформація») (Viber, WhatsApp)
🎂 Date of Birth: 5 February 1996
🌍 Location: Ukraine
🔗 Languages: Ukrainian (Native), English (Fluent).
WORK EXPERIENCE
Business Travel Manager – Kostal Ukraine LLC
Remote | March 2023 – Present 2 years 8 months
• Arrange and manage business travel (flights, trains, accommodation, rentals, insurance).
• Communicate with vendors to negotiate corporate pricing and contracts.
• Process travel requests and post-travel expense reports.
• Manage SAP (P20 Client – Expense Travel Manager) and 1C systems.
• Handle corporate and virtual credit card accounts, including reporting and receipt management.
• Co-created Business Travel Policy for Kostal Poland.
• Preparing monthly reports on booked services and handling invoice clarifications
Manager of Technical & Client Support – TEZ TOUR (International Tour Operator)
Kyiv, Ukraine | December 2019 – March 2023- 3 years 3 months
• Managed technical support for bookings: hotels, flights, transfers, excursions, and insurance.
• Supported B2B and B2C clients globally, ensuring smooth operations and problem resolution during travel.
• Worked with partners such as Expedia, Agoda, Hotelbeds, Kiwi.com, KiwiTaxi, and Intuit.
• Provided relocation and trip assistance, maintaining excellent client satisfaction.
Check-in Agent – Aerohandling (Boryspil Airport)
Kyiv, Ukraine | September 2017 – August 2019 - 2 years
• Processed passenger check-ins, verified travel documentation, and coordinated smooth boarding procedures.
• Oversaw baggage handling operations and efficiently resolved passenger inquiries and complaints.
• Collaborated with major international airlines, including Lufthansa, KLM, Czech Airlines, and Ukraine International Airlines (UIA).
• Ensured full compliance with ICAO international aviation and safety standards.
EDUCATION
Master’s Degree – Philology & Translation (English Language)
Hryhorii Skovoroda University in Pereiaslav | September 2021 – November 2022
Bachelor’s Degree in Aviation Transport Management
National Aviation University | September 2014 – February 2019
Skills/Trainings/Certificates:
• Airport Customer Service Training
• Airport Aviation Security Training and Certificate
• Computer Tools: Google Workspace (Docs, Sheets, Slides, Forms), Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Systems: SAP (P20), 1C, Slack, Helpdesk, CRM tools, Cytric, B2B/B2C booking and travel systems
• Personal skills : collaboration, adaptability, resourcefulness, positive attitude, work ethic, willingness to learn and developing.