Valeriia

Name and surname

Valeriia Zakharchenko
Address

Lykavytsa 275
Mobile

[відкрити контакти](див. вище в блоці «контактна інформація»)
E-mail

[відкрити контакти](див. вище в блоці «контактна інформація»)
Date of birth

19.07.2004
Nationality

Ukraine
SKYPE LOGIN

-

Work experience

Dates (from-to)

30.06.25-16.01.26
Name and address of employer

Starboard Cruise Services (onboard Royal Caribbean International)
Type of business or sector

Cruise ship retail operations / Guest-oriented services
Occupation or position held

Retail Sales Associate
Main activities and responsibilities

Operating POS systems and handling cashless and card payments
• Processing onboard payments with SeaPass cards
• Managing inventory, stock control, and cycle counts
• Receiving, organizing, and tracking merchandise in warehouse areas
• Ensuring accurate documentation and compliance with procedures
• Assisting guests with transactions and service-related requests

Dates (from-to

08.04.23-17.09.23
Name and address of employer

TezTour
Type of business or sector

Tourism and travel services
Occupation or position held

Tour Guide.
Main activities and responsibilities

●Welcoming and assisting tourists upon arrival and departure

●Providing information about local attractions, culture, and safety regulations

●Coordinating group transfers between airport, hotels, and excursion points

●Managing schedules and ensuring timely transportation services

●Supporting guests with problem-solving and handling unexpected issues

Education and training

Dates (from-to)

09.2022-present
Name and type of organization providing education and training

International European University

Principal subjects/occupational skills covered

Tourism&IT Marketing
Title of qualification awarded

Bachelor (in progress).

Dates (from-to)

2025
Name and type of organization providing education and training

Google Career Certificates
Principal subjects/occupational skills covered

Data Analytics, Project Management, Advanced Excel.
Title of qualification awarded

Google Certificates(in progress).

Personal skills and competences

Mother tongue
Ukrainian, Russian.

Other languages excellent, good, basic

Social and organizational skills and competences

●Strong communication and interpersonal skills with guests and colleagues

●Love and patience towards people, ensuring a welcoming atmosphere

●Ability to stay calm and professional under pressure

●Skilled in organizing guest flow and coordinating reservations

●Multicultural awareness and adaptability in diverse environments

Technical skills and competences

●Advanced proficiency in MS Office Suite and Google Workspace for reporting and analytics

●Skilled in reservation and guest management systems (OpenTable, CRM platforms)

●Experienced with POS terminals and secure digital payments, including cryptocurrency transactions

●Strong knowledge of sales and inventory management software for luxury retail

●Ongoing specialization through Google Career Certificates (Data Analytics, Project
Management, Advanced Excel)

The information provided in this RESUME is true, correct and with the best of my knowledge. I authorize my personal data usage for employment purposes and allow it to be passed to any perspective employers.
Date: ___22.01.2026__________ Signature: __________