Ірина

IRYNA BORDIIAN
PERSONAL DATA
Current locationTurkey/Marmaris
Nationality Ukrainian
Date of Birth16.09.1989
Civil Statusnot married
Height & Weight160/44
Mobile No [відкрити контакти](див. вище в блоці «контактна інформація»)/ [відкрити контакти](див. вище в блоці «контактна інформація»)
Email[відкрити контакти](див. вище в блоці «контактна інформація»)
Skype irina160989
Telegram Irynabordi
Facebook [відкрити контакти](див. вище в блоці «контактна інформація»)
WORK EXPERIENCE
Position
Customer support representative (GE/UK Market)
Company’s name/ City/ Country
Runway Ukraine, NorwegianAirShuttle, Kyiv, Ukraine
Period
10/2012 – 10/2016
Duties
• Worked with a team to provide customers with all the necessary information on the company’s services;
• Handled intercepted complaints and provided solutions to ensure member satisfaction and retention;
• Administered technical support to domestic and international users;
• Wrote monthly reports and mapping files to summarize the working achievements and identify the areas of improvement;
• Handled about 100 calls per day.

Position
Translator/SEO copywriter/ writer (English, Ukrainian, Russian)
Company’s name/ City/ Country
Freelance
Period
09/2013 – present
Duties
• Developed a creative content and wrote content for a website dedicated to academic writing, online gambling, crypto, esports, fintech, and IT;
• Conduct thorough research and analysis to collect sufficient information on the particular topic;
• Ensured articles met the requested style of writing, SEO and/or AP style and were submitted within deadline;
• Optimized diversified content for SEO and integration;
• Created PowerPoint presentations, newsletter articles, direct mail, and ghostwritten articles.

Position
Copywriter/ writer (English)
Company’s name/ City/ Country
Dex Content Writing
Period
05/2020 – 12/2022
Duties
• Developed a creative content and wrote content for a website dedicated to online dating, online gambling, academic writing, and so on.
• Wrote emails, direct mail pieces, digital banners, and social media assets.

EDUCATION
Kryvyi Rih State Pedagogical University
English Philology (Master’s degree)
09/2007
06/2012
Krywyi Rih/Ukraine
Vincent Pol University in Lublin
Tourism and recreation (Master’s degree)
10/2016
10/2018
Lublin/Poland
FOREIGN LANGUAGES
TRAININGS and CERTIFICATES
• «Runway» extensive professional training in the areas of team building and leadership, Malaga/Riga, 10/2014 and 03/2015
• SEO Specialist Course at Lemon School, 01/2023 – 03/2023
SYSTEMS
INTERESTS
Sports, travelling, foreign languages, volunteering
PORTFOLIO
https://docs.google.com/document/d/1uZ-8MUgwI0qEUbB7o58ar6_80U4TQ5HH5wXLoT9relw/edit